Carnival Breeze Cruise Review by PalmCoastscoop: Horrible Experience! Food Poisoning & no customer attention
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Horrible Experience! Food Poisoning & no customer attention
While I would agree with several other reviewers on the beauty of the ship, my food poisoning and ensuing quarantine ruined what might have been a more favorable review. And, I think the lack of customer service, coupled with food poisoning, is something others should consider.
At the dining room, early seating, I was served seafood newburg, with three mussels (presumably as decoration)that had their shells closed. Of course I did not eat those mussels. However, the mixed seafood had lots of already shelled mussels in the sauce. Four and a half hours later, I became drastically ill, vomiting with severe cramps. I called the medical center, thinking they should know about the food poisoning. They asked me to come right over, saying they could help.
Instead of wanting to help, their goal was to enforce a legal quarantine based on their preferred diagnosis that I "gastrointestinal" illness that would be contagious. When we attempted to argue that I only had food More poisoning (I had none of the other symptoms of gastrointestinal illnness), the nurse would not budge, but said if I felt fine in the morning, I could see the doctor, and if I was well, he could release me. Of course, the Breeze management would rather confine me with a wrongful diagnosis than admit to food poisoning.
The next morning I was fine and went to the medical center. After waiting 45 minutes, the doctor refused to see me, I was told to return to my room, and could return 24 hours later to be released from the quarantine. FYI the quarantine was notified to everyone, the cabin steward, the dinner waiter, any deboarding use of the card, etc. all were informed I could not leave my room. When I attempted to order food by room service, my choices were limited to jello, clear broth and saltines. Needless to say, the next 24 hours were awful, both for me and my partner.
Before we left the ship, we left a written letter at customer service asking for at least some recourse and/or an apology. We received no response on the ship, nor have we heard anything since.
We took the cruise with another couple, and all in all, had a great time ... but this was less because of facilities offered by Carnival. On the 5 day crossing, we played bridge everyday ... but this was organized by other passengers, not Carnival.
We used the Spa center for massage and facials, and this was outstanding.
The entertainment the first night of the cruise was excellent, the second night good, but the remainder wee not up to the typical Carnival standard ... mediocre at best. Although the tickets were of course cheap, we expected something nice for the Breeze's maiden voyage across the Atlantic.
In terms of food, the burgers and burritos were both fantastic. The rest of the food was good (ignoring the food poisoning) at pretty much what we would call standard Carnival.
In conclusion, the food poisoning and wrongful quarantine put a cloud on the whole trip and I think it is unlikely I will take a Carnival trip again. Less
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