Meals were poorly prepared and presented,small portion sizes,stale bread/rolls.
Unripe fruit and vegetables served consistently in all salads,buffet and formal dining.The tiniest shrimp and scallops I have ever seen were served as a "new take" on shrimp cocktail,bisque, etc.
Blankets and towels were old and threadbare,250 ct.sheets,cheap polyblend robes.
Juice not served on the Lido deck after 10:30 a.m., no self-serve on the lunch buffet.6 oz.glasses of water were all that were available,even apples were kept behind the buffet. One day they ran out of coffee on the lido deck, there was no more coffer available that day on the buffet line.Crackers were mostly saltines, and only saltines came with the room service cheese tray with very small portions of cheeses.
Formal dining room was a wreck, computer went down on day 2, seating for reserved guests was late. Walk-in guests were seated before reserved guests.
Meats were served without the fat trimmed, even on the beef wellington. Fish portions were smaller than a deck of cards. Fish and chips consisted of overbreaded fish fingers in the formal dining room lunch,after the first formal lunch we ordered room service, it was the best food onboard. Scraps of fruit were peeled down to the rind and served in the fruit cups. We felt we were being fed out of a food bank soup kitchen, the quality and quantity were so limited. Poolside Taco bar was stocked only once at luunch and then left dirty.
Lines for the grill, burger and hot dogs, were 3o minutes long.
"Fresh fruit daily in room" was not edible. Pears brought to our room on Sunday, were finally ripe on Saturday. We received one banana, it was green and damaged,rotted before it ripened, never saw another whole banana on the ship.
We were told there were no carafes or water pitchers available for the staterooms but water was available for $3 a liter in the room. Hot water for tea in carafes, served by room service,were tainted by the taste of coffee and stained. Canned drinks served by room service without ice or a glass. The elevators were dirty and poorly maintained. There were not enough hand sanitizers on the ship and some of them were empty. Carpets in all common areas were visibly dirty, the mats in the elevators were really dirty. Lido deck pool was out of towels for hours one day. Mold under the bath soap dish even though the tile looked new, "corners" were dusty, dirty, just had not been cleaned to the degree one would expect. The cd player quit 3 times and finally was replaced, flat screen tv is very small and hard to view from the bed, also one of the speakers was busted and there were widely varying volumes on the catv stations,which were really poor as far as variety and content. We were locked out of our room for four hours off and on, first the battery in the door went fead, no one could get in, locksmith came and put in a new battery, then it locked us out not accepting the key cards we had, down to the service desk, back to the room nad then issued new cards that did work with the new battery. Imagine being stuck on a ship with a large group of disgusted, disappointed vacationers, not a pleasant trip. Never, ever would I sail or recommend Holland America again,a miserable trip, never felt rested or comfortable,or satisfied with the food selection. Only Celebrity for me.