This was the first and last time with RCL. We expected more in every Department. This ship is modern and sleek with lavish public areas and spectacular artworks, but the cabins need a serious makeover. We found the carpets in the corridors to be worn and badly stained. The sofa in our cabin and adjoining cabins were very stained and dirty. We had a balcony cabin which we did not use much because the neighbours smoked and even with the door closed, the smoke still seeped into our cabin. The balonies are divided by a plastic screen but you can still see the people on the next balcony and it did not feel private at all. We only had paper cups in the room not glass or plastic and no toiletries such as shampoo and conditioner.Other ships can provide such luxuries.

The food was a complete disappointment. The dining venues were always crowded, and we found that if you did not arrive within the first 30 minutes of opening, it was hard to get a table in both the Windjammer buffet or main dining room. The food in both venues was average. The meat whether fish, chicken or pork was nearly always dry and tough and guests around us were always sending food back as it was not edible. We started doing the same, but other choices were limited. We felt that if a passenger was Vegetarian or Vegan, it would be difficult to order anything. Vegetables except for carrots and broccoli were linited. There is no All Bran on board, and Vegemite is available in large jars for all passengers to share. You don't know whose dirty knife has been dipped in the jar. They wonder why Gastro is so prevelant on board.This ship for it's size deperately needs a 24 hour Restaurant. The Windjammer was always crowded and closed at 9pm which is when some people wanted to dine. Johnny Rockets was always empty, and seemed a waste of space.

Service was good to very good although some crew we encountered should never be in customer service. Read more