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Norwegian Epic Cruise Review by hmcstern

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Norwegian Epic
Norwegian Epic
Member Name: hmcstern
Cruise Date: November 2012
Embarkation: Miami
Destination: Eastern Caribbean
Cabin Category: MD
Cabin Number: 9243
Booking Method: Cruise Line
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Member Rating   3.0 out of 5+
Dining 3.0
Public Rooms 4.0
Cabins 2.0
Entertainment 5.0
Spa & Fitness 4.0
Family & Children (By Age Group)
        7-9 3.0
Shore Excursions Not Rated
Embarkation 4.0
Service 2.0
Value-for-Money 3.0
Rates 4.0
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Ship Facts: Norwegian Epic Review (by Cruise Critic!) | Norwegian Epic Deck Plans
First Time NCL Cruisers with child
This was our first NCL cruise and my husband and I came to the conclusion very early into our vaca that this would be our last NCL cruise! The biggest complaints we have are the:

SERVICE-Gratuities are prepaid and we felt that the wait staff did not extend

adequate customer service. This was our first cruise with the pre-

paid tips. I do not agree with this setup. Staff knows that they

are getting their tip and do not go out of their way to provide

excellent service. Table service very SLOW.

ALSO, only ONE staff member introduced themselves to us. His name

was Alan in the Taste Restaurant. I remember his name because as

I said, he was the only one to do so. NCL needs to give more

customer service training to their staff! No warm fuzzy feeling

from staff at all. Felt like they were just there doing their job.

ROOM- DID NOT like the bathroom setup!! Very thin "door" for toilet closet

which provided no sound barrier for the loud septic system. Going to

the bathroom or using sink in middle of night wakes the other people

in the room.

RECESS KIDS CLUB: It closes 12-2pm and 5-7pm each day and that is not

printed anywhere on their web site. So if you have reservations for

a show/dinner and you want to drop off your child, keep this in mind.

Check in process for each drop off is a LONG wait. NCL could take

some tips from Disney and improve this process.

OK, now for some POSITIVE comments:

PROS: EMBARKATION was smooth. We arrived at port around 12noon and were on

the ship in 30minutes. Only negative was that passengers have to stand

in line outside the terminal and there is no shade/rain coverage.

CABIN STORAGE: The most storage we have ever seen in an inside or

balcony room. 3 travelers in our room and did not

need all the storage spaces provided.

BEDS: Were very comfortable! My husband and I suffer from chronic

back issues and the Epic beds were great! The couch/bed was

used by our 6 year old and it was fine but would not be big

enough for teen or adult.

ENTERTAINMENT: Blue Man Group, Cirque Dreams dinner,Legends, Nick Breakfast

characters were AWESOME! HINT: Cirque dreams dinner: either

buy premium seating or if you buy standard, get there EARLY.

We had standard seating and the better seats fill up first

then they start seating in the back which is where we ended

up. Second City Comedy Group: STINKS. Good thing this was

a free show.

SUMMARY: If you are traveling with kids, stick with DISNEY.

If you want better customer service and food quality then

"freestyle cruising" will not be for you.

BOTTOM LINE: As the saying goes..."You get what you pay for..."

We will pay more and stick with better quality cruise lines!

Publication Date: 11/29/12
Read the Eastern Caribbean ports review by hmcstern
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