Subscribe today
Get Cruise Critic in your inbox

Island Escape Cruise Review by caistergirl

Home > Reviews > Member Reviews > Island Escape Cruise Review by caistergirl
Island Escape
Island Escape
Member Name: caistergirl
Cruise Date: May 2012
Embarkation: other
Destination: Western Mediterranean
Cabin Category: OT
Cabin Number:
Booking Method:
See More About: Island Escape Cruise Reviews | Western Mediterranean Cruise Reviews | Thomson Cruises Cruise Deals
Member Rating   1.0 out of 5+
Dining 1.0
Public Rooms 2.0
Cabins 1.0
Entertainment 1.0
Spa & Fitness 1.0
Family & Children Not Rated
Shore Excursions 1.0
Embarkation Not Rated
Service 1.0
Value-for-Money 1.0
Rates 1.0
Write a cruise review!

Sponsored Links:

red arrow


Ship Facts: Island Escape Review (by Cruise Critic!) | Island Escape Deck Plans
Bitterly disappointed at the treatment from Thomsons
Four days before we were due to sail our prebooked shore excursion was cancelled, we were advised by HO to contact Shore Excursions on arrival on board, we were shrugged away and told to contact HO on our return.

As a less able ( not disabled) this excursion was the only excursion we felt was suitable for our needs. Apart from a cream tea 1.5 hour trip for £30, being as we could get a cream tea on-board everyday there seemed little point, the other trip was a boat trip to see dolphins , when the ship was followed by dolphins out from Gibraltar there again seemed little point. Thomsons say because the shore excursions are "optional" it is not part of their cruise contract.

We complained on our first day as we had no hot water and the air conditioning was very noisy, during this compalint we were interrupted by a lady who had raw sewage coming up her shower there was an large influx of people queueing up to complain about strong sewage smells coming from their cabins, so at that point we hurriedly left our complaint and left the staff to deal with the others.

Thomsons were adised of the state of the cabin en-suite and shown photographs of it, they state it was in quite acceptable condtion I have posted photographs on this site, they have no plans to refurbish, . After almost six months of trying to get straight answers and repeatedly reasking questions I received a response to say they had nothing further to add and would have no further communcication with me. Do not under any circumstances go on this ship. The staff were obviously very embarrased at these conditions and I do feel Thomsons are taking advantage of the wonderful staff, but, with the best will in the world, " You can't make a silk purse out of a sows ear"

If you want to know any more , please do not hesitate to contact me.

Publication Date: 11/29/12
More Island Escape Cruise Reviews

Read the previous Island Escape review Read the next Island Escape review

Like This Review?



More Western Mediterranean Cruise Reviews
Cruise Critic's Island Escape Review
Thomson Cruises Cruise Deals
Thomson Cruises Message Board
Write a cruise review!
About UsAdvertisingEditorial DisclaimerPress
PrivacySite MapStoreSubscribe
X

Thank You For Signing Up!

Please Note: To ensure delivery of your free e-letters, please add news@cruisecritic.com to your address book.

We're committed to protecting your privacy and will not rent or sell your e-mail address. By proceeding, you agree to our Privacy Policy and Terms of Use.