I cannot believe that this cruise line claims "6-star-service." While the food was very good and the service throughout the ship (except for the housekeeping in the cabin) was better than average, I certainly would never again pay what they charge for the experience.
The staff in the Trident Grill was excellent. They remembered our names and always made sure to find us a nice table.
While we only ate in the main dining room one night, the service there was fine. We very much enjoyed the food and service in Prego and Nobu. Paolo did a great job of trying to get us a table each night in those restaurants.
The staff in the casino was great. We took one of the classes they offered and really appreciated their tips.
The pianist in the lounge was wonderful as was the pianist they brought in for a special performance.
Most of the staff was polite and accommodating. When you sat down in a lounge, usually they quickly came over to serve you. However, the one day when we did decide to try the afternoon tea, the servers seemed uninterested in serving you. We watched one woman get up numerous times to find someone to serve her. We also saw one of the servers told angrily by a superior to start waiting on the guests.
There was chaos during embarkation in Montreal regarding where to park. Everyone had a different answer. We wondered if the car was going to be there when we got back.
The housekeeping experience we had was quite unbelievable. To not allow it to ruin our entire trip, we made jokes about it.
The morning after our first night on the ship, I dropped my book onto the floor beside the bed. I bent down to get it and noticed a dried substance on the bed skirt. It appeared to be vomit. I found the stewardess and explained what I had found. She did not appear to understand me. I asked if she could please replace the bed skirt. I had been under the impression that a 6-star-line would launder ALL linens between guests. We also found what was obviously vomit or another organic material smudged on the door to the bathroom.
The first night we were on board, we found slips that allow you to order room service for breakfast so long as you place them on your door by a certain time. My husband loves doing that, so we placed our order and hung the slip on our door. Our stewardess delivered it the next morning, but you could tell she was not happy about it. A day later, we tried to order breakfast to the room again, only to find that the stewardess had removed the slips from our room! We also found out that slips for ordering wine and drinks to your room were supposed to be in the room, but none were in our room.
Our tub was never cleaned. I placed dirty towels in the tub (as instructed), only to find them there after the room had been cleaned. Our tub was dirty and when we attempted to clean it ourselves, the dirt came right up, meaning it was not stained; it was dirty.
Our room was dusty. My husband put some clothes on the shelves in the closet, only to have them come out with dust on them. The slats on the outside of the closet were so dusty and dirty that I didn't like touching the closet doors.
Our fruit was never replaced, so we had rotting fruit in a basket on the desk in our room.
On the morning we pulled into Quebec City, it was raining. We noticed everyone had large, umbrellas with the Crystal logo on them. Nice touch! We asked where we could get one and they said that they should have been placed in your stateroom. Not in ours.
Our room was not vacuumed. My husband lost a contact our first night on the ship, and we found it on the floor as we were packing to leave. We are very envious of the little contact. He's going to get to see the world! We're sure no vacuum will come into the room to scoop him up. My husband says he only wishes he would've had time to teach the little guy to write so he could send us stories of his travels.
We were jealous of the guests who received the daily activity sheets in the morning outside their room. We rarely got ours before late afternoon. I'm certain we got a few odd looks from people wondering why we were lingering in the hallways outside of their rooms trying to peer at the list of activities on their sheets.
Our water bottles in the room weren't replaced. We assumed they were trying to tell us to just fill them with bathroom tap water.
The beds were comfortable but the pillows WAY too soft for our taste. We heard from others with better housekeeping service that their stewardesses had made sure they were happy with their pillows and that there was a whole selection of pillows available.
Our toiletries were never replaced. I warned my husband to use the soap sparingly, since there wasn't much left of it during the last few days...
In closing, the ship was beautiful; the ride was comfortable and the food and (most) service was very good. But, a dirty room and unacceptable housekeeping don't cut it when they charge what they do. I would not cruise with them again. If I do, I will pack my vacuum.