The Thomson dream is not new or luxurious - as described by Thomson in their brochure .. very miss leading. The ship may be new to the Thomson fleet but it is an extremely old boat & is far from luxurious- more like staying in a Travelodge & not in the same league as other cruise lines we have previously sailed with (RCI / HAL / Celebrity & Carnival).
First impressions were very disappointing - from the outside the boat looks a wreck & the inside is not much better - very shabby, dated & in much need of a complete refurbishment. It is however kept very clean.
Being an old boat is is extremely noisy throughout the majority of the ship & you feel a lot of vibrations from the engine. Our first cabin on the 5th floor vibrated continually throughout the night - it was like sleeping on a washing machine during the spin cycle. To be fair to Thomson they did move us eventually - however someone else was put it in our first room - clearly there are worse cabins to have on this boat. The first cabin was also in the older part of the boat (the bit that is not in the extension) & was very shabby ie tatty ripped carpet? Our 2nd cabin was in the extended bit & although the same in size etc the furnishing were much newer & not tatty. Bedding is not what you get on other lines (not thick hotel cotton) & there are no toiletries in cabins so to speak.
Swiming pools are shocking - we could not believe they were in use - missing tiles / broken parts?
Staff however are exceptional (particularly Fernando & Rod in the Orion restaurant. Also Rommel who did the wine tasting course)... great service. The shows are also pretty good & more geared to the British taste... the staff talent show was particularly good. Food is decent enough. Only annoying bit is due to the old fashioned layout of the buffet you had to queue in a long line (like in a supermarket cafe).
Would I recoomend the Thoson Dream? No - there are far better cruise lines out there - you may pay a little more but it is money well spent. Thomson are not in the same league - they are the Travelodge equivalent of the hotel world - it is certainly no Marriott.