Norwegian Gem Review

4.0 / 5.0
2,589 reviews

Sailed with NCL 5 times

Review for Bermuda Cruise on Norwegian Gem
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L.Ann Kuiken
2-5 Cruises • Age 60s

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Sail Date: Nov 2012

We booked a 9 day Eastern Caribbean cruise with NCL in February 2012. This being our 5th time cruising exclusively with NCL. Scheduled to depart on October 29th. Unfortunately hurricane Sandy decided to pay us a visit and our cruise was delayed. The coast guard had closed the port of New York, and NCL had no information on when it was expected to re-open. We had lost power had no TV, internet, or cell phone access. We would charge our cell phone and call NCL up to 2-3 times a day, to see what the status of our cruise was. Sometimes the customer service rep was downright nasty, being short tempered. Finally towards the end of the week, we found out our cruise was cut to 5 days, with a day and a half in Bermuda. We had already been to Bermuda, and figured we had our vacation planned, lets go. NCL gave us pro-rated on-board credit for the 4 missed days. If we chose to cancel we could get our 4 day refund, and 5 day credit.

Booking 9 months in advance I would periodically call NCL to see if there were any upgrades, always being told that we had a 4 category upgrade for a balcony. If we wanted any upgrades we needed to pay additional fees.

The day of our embarkation arrived. There was no power in the Terminal, feeling cold and damp we were anxious to board the ship and find some warmth. We waited for our turn in line to check in. (having completed the on-line check in prior to Sandy.) We handed our e-ticket and passports to the agent, she looked at her computer screen and said "I'll be back", and left with our documents. Waiting for over 15 minutes I asked the supervisor if she could help us. Totally ignoring my request, "your agent will return soon". 10 minutes later the agent finally arrived and told us we were not in the computer. How can that be we asked? Having our e-ticket. I need to go and make your room keys now. We were finally able to board the ship, had some lunch and went to our stateroom. Very disappointed at the size of our room, and the balcony being "enveloped" by the ship. This was a 4 category upgrade?!?!

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