Where do I begin. First, this cruise took place from October 13 to October 27, 2012. The weather was horrible, almost from start to finish, but that was not within Celebrity's control. What should have been a wonderful cruise was marred by poor service and food quality on the Eclipse.
The Moonlight Sonata dining room was jammed with too many tables and inefficient staff caring for table 243 and others. The waitstaff argued with one of our delightful table mates over inedible food, and never offered to replace it with something else. Service was slow - it should not take over two hours to receive dinner. And, the food was mediocre, at best, as well as repetitive from night to night. I usually take pictures of my meals on cruises, but there was not one dinner that deserved to be photographed. A chicken breast (or other protein), one piece of broccoli, two slices of carrots, and a spoonful of mashed potatoes was pretty much the nightly fare. My cruise mate left the table hungry almost every evening.
Housed in cabin 1200 - in the far aft of the ship - turned out to be comfortable but a bit on the rocky side. Paying extra for Concierge Class left us wanting for more, as in the same kind of service for the same class as I had on the Infinity just a year before. Lousy canapes were offered (only if someone was in the room to receive them), one rose in the bathroom, and some cheesy flowers in the room were about the only perks for the class. Only had canapes the first night: 2 tiny pieces of room temperature shrimp. That was it! Terrible. I rarely saw the cabin attendant, as he mostly lurked in the hallway in the early morning. To his credit, the cabin was kept clean and tidy.
The entertainment was hit or miss. Most of the shows were very British-oriented and the theatre packed on some occasions. The best entertainment was Full Tilt, the acappella quartet. The first show we went to was very loud and filled with strobe lights, and was inappropriate for the huge number of seniors filling the auditorium. Many of them complained about the strobe lights and raucous music. I couldn't stand it, personally, and felt that big band music from the 30s and 40s would have been much better for this audience.
In spite of all the negatives from this cruise, I must say that the Eclipse, itself, was beautiful and kept very clean in the public areas. Disembarkation was extremely organized, and we left with new friends and fun memories.