Check in was delayed by Port clearance but once underway went smoothly and without any real problems.
We went looking for our cabin and and found it aft, port side, above the Oceanview Cafe, unfortunately the elevator lobby for these Deck 11 staterooms is simply overwhelmed with the strong garlic smell coming up from the cafe kitchen. It was incredibly irritating the entire cruise.
The Cabin was nicely decorated but had numerous problems which I documented in the Cabin evaluation. The ship would not allows us to open the connector door to our friends balcony citing "safety concerns" which they were unable to articulate. We had booked early to get side by side, overpaid and were very disappointed by this. Our sailaway gifts were delivered after dinner the first night and Danilo, our steward had our shrimp replaced a few days later.
We had our dining in Blu and we enjoyed the menu but we were disappointed by the service as on at least three occasions we waited over 30 minutes for our entrees. The room is poorly laid out and we watched hug trays of dirty dishes and silverware go sailing over our heads as the wait staff navigated the large pillars moving from the back to the front of the restaurant.
The long wait happened again on the final morning when we tried breakfast there and we enjoyed cold pancakes and omelets. The service lines in the Oceanview were understaffed and waiting while the single server moved from salads to entrees was the norm. The food in the oceanview was just average including the "Chicken Ensaldas" (enchiladas!), pizza and deli sandwich bar,
We dined twice in the main dining room and had excellent food and service. We love Q-sine and dined there twice, great service and the food was as exceptional as expected on both occasions. But the hands down winner for food and service was the Olympic, simply a wonderful experience.
The ship is well laid out, easy to navigate and looks very classy with the Solstice updates. The service in the cafe was erratic as was the pool service.
The production numbers were wonderful but we walked out of several of the other offerings.
There were several problems however, most likely due to cost cutting and the rushed updating. The I lounge has no ventilation. The Internet is the slowest we have ever encountered on a ship. The new decks leading to our staterooms from the sun deck were already cracked. We had standing, dirty water on our balcony that the room steward had to mop up on a regular basis. Our sliding door was already broken. The shower doors leaked all over the bathroom floor.
In general the crew and service was acceptable, the crew was friendly, the officers not so much, but the over all the experience was not what we had come to expect from Celebrity and we are not likely to recommend or sail again on this class of ship.