Be careful what trips you book - Oceania don't give refunds!: Marina Cruise Review by Love to travel 54
Overall Member Rating
Be careful what trips you book - Oceania don't give refunds!
Destination: Europe - Eastern Mediterranean
3 days later we visited Rhodes and again Lindos was somewhere I had always wanted to visit. We had booked a trip to Ancient Lindos including the Acropolis there but, because of a strike, it was closed. So Oceania offered a trip to a village plus snacks (available on the ship for free!) and ouzo (which I wouldn't have as a gift!). We said we would like a refund but were told WE had cancelled the tour so would not receive any compensation!!!!!! Eventually, after lots of argument from us and others, they offered an alternate tour to Rhodes Town - not as good but at least something for our money! But what stress - we don't need it when on holiday.
Other comments about cruise: Cabin nice, good bed, good bathroom
Staff generally very friendly and helpful
Food very average. The menu was exactly the same as Regatta in both the main dining room and the speciality restaurants - exactly the same dishes in the same combinations - I assume this means that they circulate the same menus every two weeks, as it can't have been a coincidence!! Red Ginger was excellent - good interesting dishes - and nice extra touches. Jacques OK but no ambience and lots of tables next to serving areas and very loud because of wood floor. Toscana OK but not as good as on Regatta - the dover sole was covered in a kind of soggy flour mixture! Polo Grill good but not exceptional steaks.
Public areas not as good as Regatta - library and coffee areas both were on corridors - nowhere good to sit.
Nowhere on ship is there forward visibility so no chance of viewing ports as you arrived- never seen a worse designed ship from this point of view - the staff don't seem to think anyone looks over the side - never any information on when we were going to see nice entries into port eg Crete and Rhodes, you had to find out by accident! Also, we sailed in and out in darkness several times when they could have adjusted the timings slightly to see the views
For a supposed luxury line, no luxury eg no damp cloths or cool drinks when you get back on board (all the other ships we saw were doing this, even the lower cost ones). In fact, no little extras at all. On the last night, they removed the bathrobes to clean them. (As we use a robe when we put out our luggage, we weren't sure how we were supposed to do this!!!) When we insisted, they replaced the robe but it shouldn't be an issue - of the 6 cruise lines we have used, none of them do this!
Altogether, ship and offerings very average. We could not recommend Oceania to anyone, and their attitude when there are difficulties (like with the tours above) is not our problem - the small print allows to change what we like at your expense! Less