We have been faithful to Carnival for a long time. In September we made Two cruises back to back. The Conquest cruise for 7 days was fantastic as others before. The second cruise on the Elation was the worst cruise we have ever been on. This was the 3rd time we cruised on the Elation and it has been worse each time.
We have learned from pass cruises to notify ahead of time the ship that we can not have any salt in our diet. We eat strictly in the restaurant.
Upon boarding we speak with the head Matre D and customer service to ensure that we receive the no salt diet needed for medical issues. We have been assured over and over by the company that this is what we should do to ensure that we stay in good health and enjoy our cruise. It has worked good for us each time except on the Elation. Our last trip on the Elation he was so sick from salt intake that he had to be wheeled off the ship. We tried over and over to have the problem corrected while on the ship to no avail. We were treated by customer service like lepers. They made us feel like we were on a European sinking cruise( all guest fend for themselves)
When we returned home we contacted Carnival about the problem with this boat and was blown off. After being told AND having experienced that we can be served any meal off the menu prepared without salt and still full of flavor, we are now being told that NO we can only have one item. Which is it?
Why is it all of a sudden that we can no longer order any meal off the menu without salt. We order our meals the day before. Chefs on other ships are able to do this so why is the Elation different? Also why not fix this problem instead of telling faithful customers that we are the problem not the chef. We are booked on another cruise with the Conquest and are praying that this cruise will be as wonderful as the past cruises on this ship.
After this cruise we are doing something we never considered before now. We booked in January with Norwegian. This will be the first time since we started cruising in 1979 that we do not go on a Carnival owned ship.