Date of travel: 26.10.2012 Cabin Number: 7056 [suite] Itinerary: Colourful Coasts -- Canary Islands Persons travelling: 2 adults and 2 children aged 12& 13yrs
Let me start with the good points -- the quality of the food in the Orion Restaurant is very good. We dined there every morning for breakfast and each evening at dinner. There is a children's menu, however our two boys ate happily from the main menu. The dinner menu changes daily and offers something to suit all tastes. The Captain's gala dinner was especially good. The canapes served in the Ocean bar in the early evening were always very good, again changing daily.
The suite was lovely and very spacious other than the bathroom which was in a very poor state and had not seen any modernisation for some time. Nemie our Cabin Steward was excellent, cheerful and helpful and kept our cabin in a high state of cleanliness.
The quality of the shows in the evening was very good, and the drinks service during the shows was also very good.
OK -- now the rest...
We were advised 13 weeks before departure that Marrakech had been removed from the itinerary due to the fact that everything would be 'closed' as it was a religious festival. This should have been made aware to us when we booked as you can look the festival dates up on line for years in advance. Thomson substituted Marrakech with Fuerteventura which was also mostly closed as it was a National/Spanish holiday! We were very disappointed at this change of itinerary, however Thomson hid behind 'we have the right to change the itinerary'.
To the cruise itself: myself and my husband were both bitten badly in the cabin [by what I am not sure]. Reception were fairly disinterested by this news. Upon returning home I had 14 large irritated bites which were very itchy and uncomfortable.
The service at the bars was very hit and miss and the quality of the drinks has dropped since our last cruise on this ship in March 2012 -- I have included a photo of what passed as a Mojito which speaks for itself.
Another change since March was that all port transfers are now chargeable. Â£5 per adult and Â£3 per child, these transfers used to be included especially when docking at a commercial port where there are no immediate facilities for travelers. Another feature that has been removed since last March -- as we had booked a suite, we were automatically allocated a courtesy room on disembarkation day. On this cruise, we were advised that this was reserved for Grand Suites only.
In the Lido buffet restaurants at lunch time, the dress code was not enforced -- many passengers feeling that it is appropriate to eat from the buffet in their swim suits/ bikinis/men bare chested etc.
As a last word, beware the Duty Free and 'Great Savings' prices in the on board shops -- the Clinique moisturiser that I use was actually Â£2.65 more expensive than in Debenhams! I found that the perfumes and aftershaves were also more expensive than back home. The prices on alcohol are very good though, we purchased a litre of export strength Tanqueray Gin for less than half of the UK price.
Overall, I feel that the standards on board the Thomson Dream have dropped since March 12 and you get a lot less from your cruise for you money.