Just back from the Thomson Dream on Friday 9th November We had a disabled room 1019 ... This room needs a bit of work
For a start it is difficult to get the wheelchair in and out of the door to the room ... Due to the door not opening properly
At some time in the past the door was opening fully but the inside door handle damaged the cupboard door and there is a patch repair there ... to rectify this the bracket at the top of the door that limits the travel has been moved to restrict the travel (the original mounting holes can be seen)
Now the door stops 5 inches from the cupboard this means you have to push the wheelchair at an angle over the 1 inch high by 2 inch wide bar at the door to gain entry
This is difficult as a wheelchair with 2 small wheels and two large self-propelling wheels ... when the front wheels are lifted over the bar only one wheel goes over and the other does not that means that you have one front wheel and one big wheel touching the bar at the same time and when forcing the chair over from this point you either hit the door or the door frame on the other side
We tried pulling the chair in and out of the room but this was difficult also, as there was space outside our room that no one used we left the chair outside as my wife can walk
The Bathroom is a mess, the sink has two large chips and about 4 smaller chips and the rear of the sink is all rusty, the exposed pipework under the sink are all dirty and grotty ... the shower head cannot be set in any position and just flops down, have to shower holding the shower head and washing with the other hand.
The bathroom needs gutted out and all the fittings replaced
It has a large square window but the Lifeboat completely blocks any view.
This is the second time on dream and still find using the safe combination difficult
From Funchal to Agidar was not a smooth crossing and every few minutes when the swell built up there was a loud bang/clatter metal to metal noise outside the window this kept us awake all night, I reported this to Reception and the room steward said someone was there to rectify this soon after and it was ok after that, next day a bottle of wine was left in the room and an apology for the inconvenience we had.
The room was the only problem we had all the staff, our room steward, bar, Restaurant, Entertainment staff were all excellent always willing with a smile to help us.
As the Dream is going to Hamburg (The Captain mentioned this a few times) all these points should be rectified.
Will definitely go on the Dream again.
Martin and Sarah