Celebrity Summit Review

I gave Celebrity a second chance. Big mistake!

Review for Canada & New England Cruise on Celebrity Summit
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vacation luvver
10+ Cruises • Age 70s

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Sail Date: Sep 2012
Cabin: Inside Stateroom 11

This was my second cruise with Celebrity. I hated my first cruise with them, which was on the Silhouette in November of 2011, its first cruise out of the USA. I was part of a group, and that was the cruise that they wanted to take, so I figured I would see what Celebrity was like. Even though, as I said, I hated that cruise, the group booked another cruise on the September 22 sailing of the Summit, and I decided to go with them and give Celebrity another chance.

Embarkation went very well, and my friend and I enjoyed lunch at the Oceanview Cafe. When we got into our cabin, I was pleased to see that our shore excursion tickets were there in plain sight. A big improvement over the cruise on the Silhouette, when my tickets were nowhere to be found, forcing me to go to the shore excursions desk and wait and wait on line to ask for the tickets that should have been in my cabin. And the shore excursions guy didn't believe me when I said that my tickets weren't in my cabin. He kept telling me over and over and over that they were in my cabin, and I kept insisting that they were not, and finally he said that he would call my cabin steward and ask him if he had put my tickets in my cabin. And my cabin steward said that he had never been given any shore excursion tickets for me, and the shore excursion guy gave me my tickets without a single word of apology. I eventually found out that that's what happens on Celebrity - when the Celebrity employees screw up or make mistakes, they don't apologize.

My happiness at seeing my shore excursion tickets faded a little as I looked at my copy of Celebrity Today. It said that the Revelations lounge would open at 5:30 PM. I thought that was a little strange, since Celebrity had given our group the right to hold a private party in Revelations beginning at 5:00 PM. and ending at 6:00 PM. When we got to Revelations shortly before 5:00 PM, we saw that it was full of "outsiders." Even though the Celebrity Today newsletter said that Revelations would open at 5:30 PM, some people decided to go there before 5:00 PM. And the Celebrity employees let them in. At least the employees kicked the "outsiders" out so that we could have our private party. This was the first of many indications on this cruise that Celebrity's right hand does not know what its left hand is doing.

Cabin Review

Inside Stateroom 11

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