BEAUTIFUL SHIP, GREAT ITINERARY, BAD TOILET: Ruby Princess Cruise Review by READY2CRUZE
Overall Member Rating
BEAUTIFUL SHIP, GREAT ITINERARY, BAD TOILET
As for experiences on board ship, we found the food in the main dining room with traditional seating to be very good as was the service. We did not care for the food in the horizons buffet, and found the set up for the food line to be cramped and cumbersome. We ate there only two or three times and very much enjoyed our lunches in the More dining room. The menu was varied and the service was very good. When sailing Princess, please do not miss the Pizza. They have absolutely the best Pizza in the Cruise Industry.
A disappointment for us on the trip was the Theater. It is small compared to experiences we have had with Celebrity. Also, we found that apparently, the any time diners arrange dinner timing to better coordinate with show times so that when we finished our late seating and attempted to make the late show, the Theater was standing room only. The ship simply does not have the capacity to handle the number of passenger's in this venue. We also found that the entertainment was not up to the standard we experienced on Celebrity.
We experienced some management level staff problems on this cruise. On multiple nights, we met friends for drinks before dinner and found bars staffed with only one bartender and one waiter. Although the staff worked very hard to overcome this, it was impossible and poor service resulted. One evening our friends waited an hour for a drink. You would think the management on this ship would realize what a profit center the bar is and properly schedule staff to maximize profits while providing excellent service. Another management level staff problem that had a dramatic negative effect on our trip dealt with the handling of our toilet that often failed to flush. For about the first three days we were told that the problem was a result or our putting tissues or foreign objects in it. We explained that because we had cruised previously, we understood not to do that, and after three days, five phone calls for help, and a demand to speak to the Hotel Manager that contact was made with the Manager of Guest Relations. Although expectations were raised that this might help expedite the solution to the problem, just the opposite happened.
We found the Manager of Guest relations to be a person quick to make alibis and attempt to pass off problems as being just ordinary. After about a week of problems, and another repair that did not work, extremely loud plumbing rumblings were reported to the Guest Relations Manager. Without any investigation she responded that I should not worry, and these sounds were normal. My continued pleading for help resulted in a complete toilet replacement according to our cabin steward. If the sounds were normal, then why the replacement? So that this review does not go on forever, please know that our toilet failing to flush or delayed in flushing was experienced up to the last day on board, nineteen days. I also learned that other guests on my deck, as well as the crew also experienced this problem. In short this is a problem on this ship, and one that is not healthy. When this was pointed out to the Guest Relations Manager, she denied such. When the crew tells me that they have to wait to use the toilet because they do not flush without a delay, and I experienced this as well, this is not an isolated problem. IF YOU ARE IN CABIN A642, be prepared for a toilet that at best delays flushing. This delay may be 30 minutes or more.
The way the management level staff on the Ruby Princess handled our stateroom problem will cause me not to sail Princess again. Denial and inappropriate excuses is not the way to handle a problem so basic to a positive cruise experience. Although I asked that my concerns be sent to Land Headquarters, I have had no contact from Princess since the cruise. Less
Cabin review: VERA642
CABIN A642 HAS TOILET PROBLEMS
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