From the moment we entered our cabin we noticed the carpet was filthy and ill fitting(we had it cleaned after complaining which did seem to remove the vile odours that were evident before). The door to the cabin had a gap of at least one inch wide from floor to around the height of the handle, thus light was streaming in all night and noise was more noticeable, also we had to make sure we lent on the door to make sure it closed.Towels were stained and poor quality. The cabin has an adjoining door to another cabin (locked as we booked alone). Noise levels were high from adjoining cabins. Although there is a good amount of storage there is no flat screen television and picture quality is very poor.
DECK 4 the carpet in bar by Jesters was permanently being dried out with a peculiar odour similar to vomit noticeable when seated at Schooner Bar. Through out the ship it was noticeable that carpets were worn or raised due to age. The whole ship had a very tired look about it.
This has always been one of our favourite ships for food, friendliness of staff and a comfortable relaxing experience. However on this occasion it was the complete opposite. On various occasions having asked for certain drinks we were flatly told they did not have them in that particular bar (no offer to obtain one for us from another bar) It was as if it was too much trouble, this happened in the pool bar, Dog and duck pub and casino bar. Apart from the last night when the barmaid made the effort to find the requested drink(which was a can of john smiths).
MAIN RESTAURANT our first table was with 6 Spanish people. We live in Spain however my partner does not speak Spanish so I would have spent the entire time translating had we not moved tables. Moved from Strauss to Vivaldi. We were seated with a family of four and two couples all English and very nice company which went a long way to make up for the food. Numerous times the food arrived and was cold or tasteless and much smaller portions. The choices had been reduced from previous voyages and so had the quality. Our Head waiter informed us the chef was being replaced in two weeks and a new menu would be on offer. No good for us but hopefully better quality, flavour and imagination.
Due to poor weather only one day of sunbathing, this was the usual walking around for 20 minutes to find a sun lounger as despite signs advising passengers not to reserve beds nothing was done to enforce this.
We were invited to a Platinum and above afternoon where we ended up leaving as we could not get a drink in spite of asking 3 separate members of staff, again very poor service.
WINDJAMMER cafe had dirty cups on numerous occasions and people were handling unwrapped cutlery several times prior to choosing the desired article(Not exactly the best way to avoid stomach aches by other peoples germs.)Having selected your food it was a complete nightmare trying to find a table to sit at, there was no help from staff in locating empty seats. Only once were we offered a drink whilst seated eating in the windjammer.
CASINO offered poker tournaments yet held them at 10pm whilst second seating was still dining. Cash games of poker were instigated by the customers as the casino made no effort to promote them. Apart from a couple of croupiers who could do with a lot more training the rest of the staff were very good. The casino bar is the friendliest bar on the ship with very efficient and friendly staff.
DISEMBARKATION. Well it was a case of weve had your money and now we dont want to know.
I could rattle on for longer about all the other things that were wrong but i think you get the Gist.