We just got back from our 14 day cruise on the "Voyager of the Seas" going from Tianjin (China) to Fukuoka (Japan) to Jeju Island (S.Korea) to Xiamen (China) to Hong Kong to Ho Chi Minh City (Vietnam) to Bangkok (Thailand) to Singapore. We enjoyed all the stops along the way and took tours everywhere.
Here is our main complaint about this cruise:
The food on board was simply said very, very bad. The choices were very limited. Generally said it was mainly below average cantine / cafeteria food for breakfast, lunch & dinner. Breakfast & lunch were always buffet style at the Windjammer restaurant and along the pool during cruise days for lunch.
For dinner we had limited choices of food. Food was below average tasting.
Once we even had ROTTEN MEAT (prime rib). It stank so badly like rotten meat that we could not even eat it. Actually two of our group took one bite and spit it out. Very often we had to return our food because it was not tasting good. Our head waiter agreed with us on our food complaints, but he was helpless. We had the 2nd seating and our waiter advised us every day what to order or what not since he saw what food the people returned during the main seating.
Also, the presentation of the food was very, very poor.(It was nothing like you see in Royal Caribbean's advertisements!)
We have taken 1 cruise years ago and also from what we heard all the other passengers on board the Voyager of the Seas say this was really the worst food ever on a cruise.
Nothing fancy, not even any nice decorations (thinking of the usual ice carvings and other carvings they do out of fruit & vegetables etc.) and the limited choices which did not even taste good.
I lost 3 lbs on this cruise. Have you ever heard of anyone loosing weight on a cruise???
The same for drinks. Most of the stuff we wanted to order (and which was listed on their menues) was not available or they "ran out" of it. Again ...very limited choices.
The bartenders also did not seem trained to prepare cocktails.
The tours we booked were good, except that every single tour ended with a sales pitch at some factory....i.e. jewelery factory or lacquer factory.
This is kind of annoying especially if one would have loved to spend more time at the actual sights.
That's why we booked those tours in the first place and not to listen to some sales pitch.
I also want to add that certain tours were completely booked already by the end of Day 1 and we couldn't book the tours which we really wanted
-Check in & check out of the Voyager of the Seas
A pure NIGHTMARE! The organization was EXTREMELY bad. Check-out was the worst!
After the first people got off board check-out came to a complete halt. We had to sit it out and wait for hours on the ship because Royal Caribbean couldn't handle all the suitcases. They closed the gangways, so no one was able to get off the ship while they were dealing outside with the whole suitcase chaos etc.
People were really very upset because they missed planned excursions and flights.
We had to ditch our prepaid hotel shuttle (total of US$28,-) because there was pure chaos everywhere outside and suitcases were loaded into the wrong trucks etc.
For luck we were able to snap a taxi in all of this chaos and get to the hotel in a halfway decent time, so that we at least had a little less than 1/2 day in Singapore to explore it on our own.
Our friends went on the "Singapore sightseeing tour & airport drop off tour" and they were one of the first people/groups off the ship. After their 3 hour Singapore tour they were dropped off at the airport at 1 PM, but guess what??? NO SUITCASES!!!
Royal Caribbean mixed up all the suitcases and the suitcases that belonged to Terminal 1 were dropped off at Terminal 2 etc..etc.... you get the picture.
The bus drivers and/or guides on the busses abandoned the people who were now standing at the airport without their luggage and left them on their own to find their luggage.
Our friends were lucky to find their suitcases in the late afternoon (around 5 PM). Thankfully they had a very late flight.
Oh... and when we got off the ship into the terminal we noticed that one of our suitcases was damaged. The handle was ripped off etc.
We did not go and claim it because that would have meant another few hours in line. And we had waisted already enough time trying to get off the ship.
During the cruise we were also told by one of the customer relations people at the front desk on deck 5 on the Voyager of the Seas that the crew was brand-new and still in the learning phase.
Shouldn't Royal Caribbean let people know in advance if this is a "school-ship" ???
All in all I can honestly say that I never will go on a cruise again with ROYAL CARIBBEAN, nor will my friends who have cruised several times with Royal Caribbean before and they are members of their Crown & Anchor Society.