We arrived a day early in Boston and embarked around 1230 on the 5th. Embarkation was simple and quick, we were on board very quickly.
The cabin was nice bigger bed and bathroom than we have found on other cruise lines. We did not find our room steward for a couple of days but she was great and we loved her designer towel critters every night.
Generally we thought the food was really good and the number of places to eat were plentiful. We thought the service tended to be slow and the freestyle dining resulted in waits of up to 25 minutes to be seated. There seemed to be less sharing of tables and although we told them we would be happy to share we would up eating as a couple even at larger tables which might have added to the wait.
Public areas were often crowded and people would take up seats in the Blue Lagoon to play cards and games which meant if you wanted to sit and eat there might not be space. it was almost impossible to get anyone to wait on you in the Java Coffee place and we usually wound up going to the counter/bar to order, the coffee was very good. We also noticed that wait service was very slow in all the bars except Pearly Kings. Even in the buffet it was rare that anyone asked us if we wanted anything to drink.
The entertainment was excellent, better than we have experienced on other cruises.
Ports were interesting and even though we had been to some before we found new things to see. The excursions we booked on NCL were not well run. Lots of people would show up for different trips and there was no real order, people would not listen and insisted on standing in the way of people trying to get off was confusing and annoying. The excursion people need to take charge and add some organization. Most excursions were interesting and well run once off the ship. I will add that if you book the Corner Brook Newfoundland tour of Forillon National Park get off if the guy says he is a stand up comic. You will be subjected to 6-7 hours of NL answer to Henny Youngman. We even managed to get to lunch too early and had to sit in a bar (no service) and listen to his show, it got old. I think if we do this again we might just go on our own.
The immigration check in Bar Harbor was again run poorly, there was no control over people who just refused to follow directions and wait their turn and impeded the folks with tours trying to get off.
Disembarking was the typical goat rope waited for 20 minutes for a cab and kept watching people being taken to the head of the line until finally a young porter grabbed us and threw us in a cab saving us probably another 25 minutes.
There was some horrific upper respiratory infection that swept through the ship yet there was never any increased sanitation measures or comment from the staff. The ship sounded like a TB ward, my husband has it now.
We would sail again with Norwegian if the itinerary was one no one else offered.