Boarding in Honolulu was chaos,the staff did not seem to have any experience,luggage did not arrive at cabin till 1 hour after sailing [even though we were at the port 5 hours before sailing].The cruise director [Stu],had the personality of a squashed snail [a nice guy,but not suited to the task]At each port there were lengthy delays going ashore [the excuse was always,we have not been here before [one would have thought they would have done some homework].It wore a bit thin when it took over 3 hours to get the tender operation going in Moorea,they should have known how to organise the tender system from previous ports.
The decor of the ship is depressingly dark,they allowed smoking in the casino [which is a large area] & there was a lack of things to do onboard.The library area also doubled as the internet cafe,which was not good for computer users.
Most of the entertainment was 2nd rate,the price of wine was very expensive for cheap Chilean wine.The Empire room service was very slow & the buffet on level nine was so so [although they were slow clearing tables & the tables could do with a decent clean].
They ran out of all sorts of food & liquor,not what I would have considered a well organised cruise.Of all the American,Aussie & NZ passengers we spoke to on board,they all agreed on one thing,it was the worst cruise they had ever been on.
On the plus side the cabin was a good size & cabin stewards were very good & the ship has plenty of working lifts.It was so bad a cruise that I would have to say it could only get better in the future [I hope for future passengers]