Sapphire Princess Review

4.5 / 5.0
1,020 reviews

Superb food and service this CA Coastal cruise!

Review for the USA Cruise on Sapphire Princess
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kath00
First Time Cruiser • Age 20s

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Sail Date: Oct 2012

WOW! This cruise completely exceeded our expectations. We have been on 10+ cruises with Princess including the Sapphire twice before and this CA Coastal week was THE best as far as the MDR food taste and the general service of the staff on the ship. From the moment we boarded, we were met with legitimately enthusiastic smiles and hellos by EVERYONE on the ship. We are talking ALL staff at all times. Amazing! And they weren't "faking" the smile. The staff was friendly, chatty, helpful and extremely courteous. I witnessed many acts of kindness, especially how staff helped out the (many) elderly passengers throughout the cruise, including at the buffet when people had their hands full, or as they were getting on/off the ship, or even when walking down the somewhat steep steps of the Princess Theater. I was SO happy to see this kind of customer service! It is so rare these days.

The food was superb all week. Except for a few boring appetizers, we absolutely LOVED everything they served in the MDR. We ended up eating every night with our friendly table mates, esp since we thoroughly enjoyed our waiter and assistant. One night it was a bit warm in the dining room so I asked the Matre D' to turn up the A/C and he called down to the control room and got it taken care of in less than 10 minutes. On RCCL once it was extremely uncomfortable in our section of the room and they blew me off, saying, "it is beyond" their control. I knew this was not true and I was happy to see that on Princess someone is willing to make a phone call to help me out.

Activities were plenty on the ship and included the typical trivia 2-3x a day, 2 fabulous comedians who had us rolling on the floor with laughter, some very funny karaoke acts from the passengers, and 3 production shows (that I have to say were pretty weak and boring). As a matter of fact, the only thing I didn't like much on this cruise were the Princess singers/dancers and the VERY scaled down shows that featured nothing but vocals, some feeble costume changes and a few meager back drops. I have seen MUCH better shows in the past from Princess and definitely far better on RCCL, Celebrity and Disney.

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