Just returned from a 7-day Disney cruise out of Galveston, Texas. Ports visited were Cayman Islands, Costa Maya, and Cozumel. Our niece served a post-grad apprenticeship with Disney theme parks, and we were told of Disney's legendary customer service, but our experience on the cruise exceeded our expectations.
Boarding was very smooth, we arrived early, were in the 7th boarding group, and were aboard in plenty of time to visit the Topsider Buffet for lunch, where a huge pile of boiled shrimp, sandwiches, entrees, salads, and desserts awaited us. The buffet was one of the better buffets we've visited, breakfast was everything you'd want, except maybe eggs benedict, and you could get that in the dining room.
Our room with veranda was actually bigger than some hotel rooms we've stayed in. The bed was comfortable, not the best bed we ever slept on, but comfortable. The bathroom was split into 2 rooms, one with sink and bath/shower, one with toilet and sink, so the 2 of us always had a sink and a mirror we could use, and a place to put our personal stuff. There was room under the bed for empty bags and suit cases, a closet with hangers, and plenty of drawers. Our Disney rep. who processed our reservation did a great job placing us aft on the ship, away from elevators, and a short walk up or down a few flights of stairs to the buffet or the 3 restaurants.
Dining rotated between 3 restaurants, and every night was a different theme. The food varied from good to very good, my major complaint is that it was never hot, but I don't know how you keep food hot feeding 2000 people. Our dinner one night in Palo was one of the nicer dinners out we've ever shared, starting with an antipasto assembled tableside, the appetizer--we couldn't decide between 3 appetizers offered so our server brought us a little of all 3, followed by a dish of lemon sorbet, the entree, then chocolate souflee for dessert which was divine.
There was always something fun to do. We attended 4 different cooking demonstrations which ended with a sample of the dish cooked and a wine pairing, no charge. Every night there was a family-oriented Broadway type show in the Disney theatre, or a Vegas type comedy show, and then adult entertainment in the night club after 10PM. There were children all over the ship, but plenty of places for adults, a swimming pool, a coffe shop, a sports bar, a fitness center and spa. Use of the fitness center was free, the spa was kind of pricey.
Our favorite excursion was a Salsa and Salsa class in Cozumel. Class started with margaritas (at 9AM!!), followed by a cooking class to prepare 7 different salsas, all the while being served more margaritas, quesadillas, and taquitos, then a 45 minute Salsa dance lesson, finally an hour on the beach or in the hotel pool.
Our restaurant servers and room steward were unfailingly pleasant and kind and made our experience all the more enjoyable. There were numerous photo ops with Disney characters, up close with relatively short lines. It was a child's dream and an adults second childhood experience.
We walked off the ship at 8AM, were in the parking lot by 9AM, and home by 10:30AM, the only problem we had was our bags were split up and it took us a good 20 minutes to find them all. Otherwise, I don't know how it could have gone any better.