It had been three years since we had cruised on a Norwegian ship, and we are so glad we returned to Norwegian!
We had originally booked an aft penthouse suite, but two weeks prior to sailing, we received a call for an upsell to one of the two-bedroom family suites in the Haven and jumped on it. We had the suite next to it on our last Jewel cruise, and we like them so much that we have already booked a one-bedroom Haven suite for next fall.
The embarkation at Ballantyne Pier was the longest we've ever experienced, but none of it was Norwegian's fault. There were just too many ships leaving Vancouver on the same day and too few trained Port of Vancouver employees. The Port employee who took our credit card and gave us our key cards was brand new, as were the two on either side of him. Thankfully there were trained agents moving behind the scenes. I bet all of them were going to need aspirin and strong drinks at the end of that day.