This was our third cruise on Summit, the first after the upgrade. The ship was in good shape, clean and tidy throughout and the staff were really keen to oblige.
Embarkation went well and we were soon in the buffet line! Most of the buffet food was good except for the soggy scrambled eggs each morning. Good variety of choice, although some repetition is to be expected on a 14-day trip.
The first evening, there was such a crush for Select dining that we ended up in Bistro on 5. The staff were excellent and we had an enjoyable meal for an extra $5 each. After that we found Alexandra to be most helpful with booking times and getting seated at Select dining. The food in the dining room was good, but the lobster was nowhere near as good as on the Silhouette earlier in the year.
Our cabin crew was led by Noel and they were first class, no complaints there.
We also tried qsine, on a two-for-one deal. It is an interesting format, but we had to cancel our last order as we were full!
Complaints: We all had to assemble in the theatre to be processed by US Customs in Bar Harbor and there was no information on how we were going to proceed. Surely someone could have got on the stage and made an announcement?
After being processed we went to the Conference room for (Elite priority) tendering, but were again met with no information other than wait 5-10 minutes. After half-an-hour we left and went for lunch on board. We were amazed at how late they were calling tender parties, given a fairly early departure.
We left the Elite gathering spot and were off the ship by 8:30 only to have to wait over an hour while the shore staff located two missing cases!