Zaandam Review

Zaandam - bad choice for disabled cruisers

Review for Hawaii Cruise on Zaandam
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Appygirl
2-5 Cruises • Age 60s

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Sail Date: Sep 2012
Cabin: Verandah Suite

Just returned from a 16 day round trip Vancouver -- Hawaiian Islands on the Zaandam, September 23 to October 9, 2012.

The cruisers -- my 82 year old father (walks short distances but we have a travel, folding wheelchair), my husband, and myself.

Check in: this is the first time I've cruised out of Vancouver and gone down to Parking 2. HAL's Statendam and the Golden Princess were also in port. We arrived around 11:30am. It took a few minutes in a car line up before we got out. While we waited in the car we saw a huge line up of people in the parkade lining the sidewalk just to get in the building. A porter showed up and whisked off all our luggage and we got in the line which 30 minutes later got us through security. Then on to US customs. There were so many handicapped passengers we would have probably been better off getting in the fully mobile line up but we have to go where the staff send us and they have different lines for mobile people and handicapped. Usually it's a benefit traveling with a person in a wheelchair but not this time. I've never seen so many walkers, wheelchairs, and scooters on any other cruise! When we finally get to the check in there is a problem with the computers. Really slow. All the staff working the desk are very frustrated. Our check in lady was really grouchy, probably brought on by the stress of the slowpoke computers but whatever, thanks for the snarly attitude. We changed the credit card we were using and I made it very clear that all 3 of us were using this one card for all of our onboard charges. We finally get onboard at 1:15pm.

Cabin Review

Verandah Suite

Cabin B
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