Eurodam Review

Not quite as nice as other Holland America cruises

Review for Canada & New England Cruise on Eurodam
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unc66
10+ Cruises • Age 70s

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Sail Date: Oct 2012
Cabin: Deluxe Ocean-View Verandah Stateroom

The cruise was nice but not up to the standards of other Holland America cruises we have enjoyed. The ship was understaffed and service was very spotty, from very good to very bad. One of the ship's officers admitted (privately over a drink) that Holland America had reduced the staff in order to cut expenses. Translated, that means to increase profits. HA is more and more committed to competing in the mass marketing venue as opposed to providing upper scale service. Personally, I'd rather pay a little more and have better service. This was our 5th HA cruise, and 12th overall. We choose HA because it is one of the few cruise lines that still allows smoking on the private verandas.

FIRST; THE UNACCEPTABLE:

Embarkation in New York was a horror. Passengers waited in the terminal for FOUR hours or more trying to embark. HA did not have nearly enough agents to process the number of passengers that they obviously knew were to board the ship. They alternatively blamed the computers and the fact that the Eurodam had just completed a transatlantic crossing. Huh? Was the transatlantic crossing a sudden, unexpected event? Like HA didn't have knowledge of the Eurodam's schedule years in advance. They were totally unprepared for the number of persons they knew were to board, or simply didn't care about the inconvenience to its customers. The ship's departure from New York was delayed over an hour because of incompetence. What an awful way to begin a vacation.

Cabin Review

Deluxe Ocean-View Verandah Stateroom

Cabin VB

No electrical outlet on side of cabin with bed, and only 2 in entire cabin. Very inconvenient.

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