Myself, my husband and our 8 month old baby have just come back from this cruise.
Embarking - we had private transfers. easy and got straight on.Found the port staff to be a bit rude and lacked a smile!
The ship - its a nice ship. fresh and clean and spacious. HOWEVER IT HAS 1 BABY CHANGING FACILITY ON BOARD WHICH IS AT THE BACK END OF THE SHIP ON THE POOL DECK ( deck 10 ) AND IS IN THE DISABLED TOILET BUT THERE IS NO BABY SIGN ON THE DOOR!!
I went to change my baby the 2nd night whilst we was eating dinner ( sapphire restaurant on deck 3 ) and went out to find the baby changing facilities and couldnt find them. I went over to the guest services desk and they didnt know if there were any and where they were. i waited 10mins whilst the advisor went off and rung the supervisor and he came back and said we dont have any facilities at all on the ship but you can change your baby on the marble sink area in the ladies toilets!!! What a joke. So everytime she needed changing i had to go back up to the room whether it be during dinner or in the day. On the last day i got told about the one on deck 10 by a cleaner!!
Staff - friendly and helpful except guest services have a chip on their shoulder and a attitude!
entertainment - Dimas need to be sacked.their singing is awful in the atrium!! Karaoke was same people going up all night. the shows were repeated and the divas show was good but the Brits one was rubbish. never watched any of the others. Music by the pool was fab, esp the DJs and the dive in movies were brill. love the popcorn and fleece blankets.
Food & drink - soda package is value for money. WATCH OUT FOR THE 15% GRATUITY added automatically on every thing you buy from the bar. I asked guest services to take this off at the end of the cruise and it came to $30!! You will die of thirst in the main restaurants at night and by the pool during day if you are looking for a drinks waiter!! everynight we had to ask our waiter to get them and they didnt come over till AFTER dinner!! In end during the day i would just go up and get my own drinks at the bar as it was such an effort looking for a bartender!
Sapphire restaurant - nice food and friendly staff but there was always a prob of some sort every night such as forgetting the bread etc. Royal carib waiters are on the ball and different class! The showtime where they dance was a fun and nice touch.
breakfast in blush restaurant - felt rushed and all come at once with a million waiters serving you. felt they just wanted you in and out and with a small baby this is not poss to rush brekfast when i am trying to feed her first and then me!
Lido marketplace - only good thing is the deli. was shut alot of the time and very limited food. normally found the menu was last nights leftovers from restaurant! breakfast was nice but fruit was scarce and bananas became on a 'ask only' basis.
Capitano restaurant - ok. nothing great!
Guys burger place - Nice and fresh.
Jimmys BBQ - nice but very small selection and only open for 2 hours on sea days only.
Pool area - never found it crowded and the waterplay area was great
gym - small but adequate
cherry on top sweet shop - loved it!
Room - great. no probs.
Found it unproffessional how the cruise director kept mentioning everynight the cabin numbers of the ppl who were late back on the ship at a port over the tannoy! and was awoken by him at 5.30am on last day calling luggage numbers every 10mins on tannoy IN THE CABIN!!!!!!!!. NOT GOOD WITH A 8 MONTH OLD!
excersions - overpriced. they charge $99 per person for a 30min gondola ride when the gondola men were charging a one off charge of 80 euros for 30mins and can have up to 6 ppl in the gondola ( 14 euros each! )
It was okay but totally lacked the luxury, standards, variety and service of royal caribbean.