We left out of long beach on September 23 to the Mexican riviera 7 night cruise. Here is a list of the areas that need improvement.
Embarkation...arrived at 12:45 and the lines to get boarding passes were longer than lines at Disneyland. It took an hour an fourty five minutes to get on the ship. During this time there were no opportunities to get anything to eat or drink.
Entering ship....walked on and had one crew members directing us to lido deck were there was food. No other greeting or communications were given.
Room....unfortunately the cruise was totally full and we had to book a bunk bed room....yes bunk beds attached to the wall. The room was very small and made for one person. You can not sit up in either bed without hitting your head and there was only one chair in the room. Very small, disappointing.
Food...there are two buffets on the ship along with four places to get other types of food when the buffets are closed. I understand there would be some wait for food, however there was never a point in time were the lines would not take at least 30 min to get your food at the buffet. The only food you could get 24 hours is pizza or room service. The formal dining room served ok food in very small portions. Nothing was very good, blan with no flavor, and I was hungry a lot because I was bored with the exact same buffet every day. Bussing of used dirty plates needs big improvement. On every deck we noticed used dishes everywhere. Even by pool guests were clearing dishes so they could use lounge chairs.
Drinks....bar service was good and drinks were as expected.
Entertainment....there were some good acts and programs on the ship, what I didn't like was that several of entertainment acts were repeated the next day...on a seven day cruise there should be more variety.
Pool...We spent a lot of time at the adult pool and noticed that the sign letting people know that was small and in a place that people would not notice easily. When children showed up in the adult area they were asked to leave within about 10 mon.
Ports...hurricane cause shift in schedule so we spent 1 day in cabo and two days in puerto. Cabo you had to use tenders by receiving a number and waiting for that number to be called...more lines. We didn't choose to go on shore for the four hours we would have had on shore. Puerto was easier to get off as its tied to a dock there. No lines for getting off the ship. We got off and took a cab to downtown and walked around. Very pleasant day and would recommend. We did not participate in any paid excursions.
Compared to other cruise lines these are the areas we did not enjoy and we felt needed improvement.