We are currently in the middle of a 14-day transatlantic voyage on Vision of the Seas. We have sailed many times before with RCI and it seems that this line has really cut corners to go downhill. The ship is very worn and nothing seems to work. We have had the same television programs for four days now and all the sleepy guy on the phone can say is that they're working on it. Meal portions have definitely shrunk. Hash browns at breakfast are the size of a medium postage stamp and the wait staff ignores you if you ask for two. The coffee is the worst we have ever had, we have to order a pot of hot water with it to dilute it (and we like strong coffee!) Of course you can pay 4 bucks a cup for the good stuff but we shouldn't have to. Service at breakfast and lunch is terrible although the dinner waiters have been very good.
There is a terrible lack of information on the ship. The newsletter is obviously preprinted before the voyage so any changes are not reflected. There is no advance program guide for the television, only a scrolling channel list. Dinner menus are posted on a video screen that takes 15 minutes to go through the whole menu in 6 languages. Would it hurt to tape a paper menu to a bulletin board? How much did those video screens cost, anyway?
A bridge tournament was organized, there were 13 tables of players but they had no cards! The craft projects are the same ones we had on our first cruise over 5 years ago.
All we hear from staff is "Unfortunately...." or "Sorry...."
The ship is definitely in need of a major remodeling. The woodwork in our cabin is scratched and worn, there is only one comfortable chair in our cabin for two, upholstery is clean but worn. Most of the staff has a "can't fix" attitude except for the notable exceptions of our dinner servers, headwaiter and cabin steward. This morning half the clocks in the ship were wrong.
We have paid a deposit for Galveston-Barcelona-Dubai-Singapore next April on RCI but we are seriously considering canceling it unless RCI can demonstrate a commitment to better quality and service between now and then.
We're writing this now, mid-cruise, in the hopes that somebody at RCI might notice it and do something to make Vision of the Seas a better cruising experience and perhaps retain a long-term pair of customers.