Worn out ship, worn out service: Vision of the Seas Cruise Review by cag0511
Overall Member Rating
Worn out ship, worn out service
There is a terrible lack of information on the ship. The newsletter is obviously preprinted before the voyage so any changes are not reflected. There More is no advance program guide for the television, only a scrolling channel list. Dinner menus are posted on a video screen that takes 15 minutes to go through the whole menu in 6 languages. Would it hurt to tape a paper menu to a bulletin board? How much did those video screens cost, anyway?
A bridge tournament was organized, there were 13 tables of players but they had no cards! The craft projects are the same ones we had on our first cruise over 5 years ago.
All we hear from staff is "Unfortunately...." or "Sorry...."The ship is definitely in need of a major remodeling. The woodwork in our cabin is scratched and worn, there is only one comfortable chair in our cabin for two, upholstery is clean but worn. Most of the staff has a "can't fix" attitude except for the notable exceptions of our dinner servers, headwaiter and cabin steward. This morning half the clocks in the ship were wrong.
We have paid a deposit for Galveston-Barcelona-Dubai-Singapore next April on RCI but we are seriously considering canceling it unless RCI can demonstrate a commitment to better quality and service between now and then.
We're writing this now, mid-cruise, in the hopes that somebody at RCI might notice it and do something to make Vision of the Seas a better cruising experience and perhaps retain a long-term pair of customers. Less
Cabin review: F3546 Large Ocean View Stateroom
RCI and our travel agent both promised that our large oceanview (F) cabin would contain comfortable seating for two. The photos all showed a small couch and we inquired about our specific cabin and we were assured that it would contain one. The cabin actually had a single chair. After much complaining they did provide a metal chair for one of us to sit in while in the cabin, not comfortable at all. Royal Caribbean's advertising is definitely misleading in the respect of cabin amenities and their attitude is "too bad, that's what we gave you..."Read All Large Ocean View Stateroom (F) Reviews >>
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