Vision of the Seas Review

3.5 / 5.0
1,209 reviews

Worn out ship, worn out service

Review for Transatlantic Cruise on Vision of the Seas
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cag0511
6-10 Cruises • Age 70s

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Sail Date: Sep 2012
Cabin: Large Ocean View Stateroom

We are currently in the middle of a 14-day transatlantic voyage on Vision of the Seas. We have sailed many times before with RCI and it seems that this line has really cut corners to go downhill. The ship is very worn and nothing seems to work. We have had the same television programs for four days now and all the sleepy guy on the phone can say is that they're working on it. Meal portions have definitely shrunk. Hash browns at breakfast are the size of a medium postage stamp and the wait staff ignores you if you ask for two. The coffee is the worst we have ever had, we have to order a pot of hot water with it to dilute it (and we like strong coffee!) Of course you can pay 4 bucks a cup for the good stuff but we shouldn't have to. Service at breakfast and lunch is terrible although the dinner waiters have been very good.

There is a terrible lack of information on the ship. The newsletter is obviously preprinted before the voyage so any changes are not reflected. There is no advance program guide for the television, only a scrolling channel list. Dinner menus are posted on a video screen that takes 15 minutes to go through the whole menu in 6 languages. Would it hurt to tape a paper menu to a bulletin board? How much did those video screens cost, anyway?

A bridge tournament was organized, there were 13 tables of players but they had no cards! The craft projects are the same ones we had on our first cruise over 5 years ago.

Cabin Review

Large Ocean View Stateroom

Cabin F

RCI and our travel agent both promised that our large oceanview (F) cabin would contain comfortable seating for two. The photos all showed a small couch and we inquired about our specific cabin and we were assured that it would contain one. The cabin actually had a single chair. After much complaining they did provide a metal chair for one of us to sit in while in the cabin, not comfortable at all. Royal Caribbean's advertising is definitely misleading in the respect of cabin amenities and their attitude is "too bad, that's what we gave you..."

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