We are repeat customers of Celebrity, having sailed on three of the Millennium class ships and three of the Solstice class. The Silhouette is the best looking of the latter, as Celebrity seems to have learned from previous ships of this class some lessons about how to improve the ship's look and feel. It is quite stunning and very, very clean, with an "autumn" color palette of oranges and browns that is quite pleasing. Staff service throughout was highly professional, too. Yet we found the cruise overall had a somewhat cheap feeling about it, as I will explain.
First, Celebrity's cutting of food costs by diminishing quality and portions continues. In the dining room, the portions seemed visibly smaller than in prior years, and there are some entrees that literally were tasteless (we found all of the pasta entrees to be in that category, probably from using cheap pasta and letting it sit after cooking). And some items listed in the menu as having certain ingredients (for example, bacon and chives on a salad) lacked those ingredients when delivered to the table. Not good.
In the Ocean View Cafe on Deck 14, things were worse. The cost-cutting is particularly noticeable in the deserts, where the portion size is about cut in half from prior Celebrity cruises (any smaller portions and the cakes would disappear), and much gelatin visibly is being used as filler for other, eliminated more costly ingredients. Not deluxe at all.
In our cabin (a mid-level veranda cabin), the bath towel has shrunk to "Motel 6" size -- more of a big hand towel. Our steward told us that only Concierge Class and above now gets a real bath towel. This makes the passenger feel unappreciated and diminishes the whole cruise experience.
This is all too bad, as the ship itself is very beautiful and well laid out and the crew was wonderful. But this is not enough when the line claims to be a cut above the ordinary and then delivers mediocrity in food service and amenities.
Finally, the entertainment was boring, with canned, tired "Broadway" shows with no uniting theme, awful solo acts (in particular one "Las Vegas" guy who played the trumpet was execrably bad and vulgar) and an a cappella group that sounded flat.
So, the bottom line for us is that Celebrity has cut costs to the point that the cruise experience as a whole has suffered, and we probably won't cruise with them again.