We chose the MSC Devina because it was a new ship and we wanted to experience another cruise line
It took one hour to board the ship and a further hour to organise dinning times. We had booked second sitting dinning nine months ago but this had not been automatically allocated. Not the best start to our holiday.
The ship was exceptionally clean and tidy as was our stateroom. We booked a balcony room which was very disappointing. The balcony was metal therefor we were unable to see anything when seated. On previous cruises we have had a glass balcony and feel this restricted view should have been flagged up prior to booking.
The dinning rooms felt cramped and the standard of food and food presentation was poor. We spent most of our evenings at the speciality restaurants, which did involve additional payment, but service and food standards where excellant.
Staff did not appear to be motivated to please, and some lacked basic customer service training.
Ports of call were interesting but a little rushed.
The ship was very noisy and children were allowing into every area including the adult only pool area and even the casino!
Disembarkation was quick and easy, perhaps the best part of this cruise!