As a previous reviewer said the marketing team need to experience the so called Queen Grill experience. We found the dining room to be poky and the maitre d totally unhelpful to one and all. We never sat on a table for 2 before (more than 12 cruises) where you could lean your elbows on the next table. When we challenged this we were told 'only the British want tables for 2.'
As for the maitre d preparing food at the table, this is bizarre and done for effect. One evening we ordered beef wellington which was brought to the table pre-cooked and cold we believe. It was shown or presented to us like an old used rugby ball. It was then placed on a trolley/camping stove where it was pretentiously moved around with a fish slice. Like most of the food it was horrible. The same for the lobster - bouncy golf balls could be made of it. Other disappointments were
* flowers not in Queens Grill suite as promised on the website.
* the planetarium not working - told it had not been for months with no repair in sight.
* entertainment/facilities non existent unless you like bingo. quizzes, shuffleboard or the spa.
The commodore bar was quite pleasant when the staff were there without the senior bar person who treated his staff like dirt which was how his seniors appeared to treat him.
Positives were the butler Devendra who provided good professional service and Beatrix in the Queens Lounge - what a bundle of energy and Derek the waiter and his team who were courteous, efficient and helpful.
We are frequent cruisers and would classify this ship as 3* at best (Carnival magic?). We took issue with the incorrect statement on leaving Southampton that Cunard is a British line - what rubbish. Do they think we are that naive? As an Englishman I find this insulting.