It was along wait in line at embarkation. I've had worse but many better experiences. Seems to be a problem with all the cruise lines I've been on. We were notified they had an outbreak of norovirus on a previous cruise and our cabins wouldn't be ready for an additional 1-2 hours. Shockingly our room didn't appear to have any extra cleaning done except for removing the ice bucket (not to be returned) On this this cruise we opted for an interior cabin. The cabin was much smaller than other interior cabins we've stayed in. Little room for storage, shower was too small and the bathroom sink was useless.
It was obvious they had sprayed many metal and glass surfaces down with disinfectant, but never came back to clean them off. Even with all the extra cleaning going on it was not uncommon to find a greasy elevator button or seat in the Windjammer.
The selection in the Windjammer was small with most of the same selections each day. Items would sit empty for 5-10 minutes before being refilled. The staff would clear a table when someone finished, but leave the chairs dirty and crumbs on the table. In the Edelweiss dining room, the service was great. The food was good. One evening we made a special trip to the dining room for Prime Rib to be disappointed with a cut of meat that more resembled a pork chop. We tried all 3 specialty restaurants. Each one had great service and exceptional food.
The scheduling of the nightly entertainment caused conflicts with our meal time on one of the evenings. I would have loved to see the country music Broadway style show. The new ballroom style show was nothing special. The comedian was not that funny. The late night DJ in the Viking Crown Lounge was good. Derek Lewis in the Schooner Bar each night was a good time. There wasn't many activities going on around the ship. The Q&A with the Captain was interesting. They need a different format though. People would repeat the same question or ask some really dumb questions.
Alaska is a great destination and we really enjoyed the shore excursions! Over all we were disappointed on our first Royal Caribbean Cruise. We found many things lacking when compared to other cruises on Carnival and Holland America. You couldn't tell the ship had just gone through a multi-million dollar dry-dock.