we travelled with my son and his new wife for their first cruise.the embarkation queue was lengthy but moved quite fast and within 30 mins we had boarded.we were impressed with the centrum a rea and after signing up for the drinks package we had our first of many cocktails consumed over the 5 days.
i had arranged for the wedding celebration decoration package as a surprise laa we were excited to accompany our son and wife to their stateroom. imagine our disappointment to discover a birthday decoration in their room. i was very disappointed and went to guest services to complain. the very nice lady apologised and offered to refund our money and as a gesture sent some chocolate covered strawberries. i realize that mistakes happen and nothing can be done to rectify it but it was a major disappointment.
however,it did not spoil our trip.we had a great time.i found the food in the main buffet to be good,if a little cool at times.we much preferred the garden cafe.the salads were exceptional and the sandwiches and paninnis very good.i used room service for breakfast to avoid the throngs.
best service by a mile was the dining room. we used my time dining and were lucky to get the same table and waiters,mauritio and vicky.they made our dining a wonderful experience.they were attentive,great fun and went the extra mile for us.they arranged a special meal for my son who is allergic onions and mauritio made wonderful balloon animals.
the shows were good and the the piano bar great.
while on a trip to split a thunderstorm broke out and everyone dashed to the harbour to get a tender back to the ship. within seconds torrential rain and a strong wind drenched everyone.the tenders bobbed and rocked and it took approx 20 mins to get on board. it felt a little scary but on our tender was a group of women from dublin who sang and joked and calmed nerves and made a bad experience fun.
disembarkation was straightforward.we had an early flight and requested express disembarkation.we left the boat at 7:30 and found our car from venice shuttle waiting to whisk us to the airport.if you need transfers at venice use venice shuttle.they are reliable courteous and prompt.
we had a great time on the grandeur of the seas and converted my son and his wife to the cruising experience