Having booked this cruise because it fit our dates and we got a great price, we were either disappointed or annoyed almost every step of the way. Granted, we've been really spoiled, sailing SilverSea and Seabourn in the last 3 years, but for some of the problems, that was no excuse.

It started with the 5 day delay between the time I booked the cruise and the time that the company managed to get it together to send me a confirmation email with my sailing number. Mind you, they managed to ring up the charge on my credit card the first afternoon, but it took multiple phone calls from my travel agent to get the confirmation. I was mostly concerned with getting that booking/sailing number, because without it, I couldn't sign in to the "Already Booked" section of their website. Because I'd made the booking only about 8 weeks before sailing, I wanted to make appointments in the spa and book excursions.

Once I had the confirmation code, I did sign in and had to re-sign in each and every time I returned. My computer remembers every key stroke it's ever registered but for some reason, Cunard's website made me sign in again and again. A minor annoyance but in keeping with what I found to be a really mediocre website in general. Read more