My wife & I returned from Venice on Saturday after a 9 day holiday in Venice & on the Norwegian Jade.

First two days we stayed at the Hotel Canaletto, a 10 minute walk from the Rialto Bridge. We joined the Norwegian Jade on Saturday 1st September 2012 only to be told by an employee in the Check In Terminal that my Visa Debit Card was not acceptable, even though all Speciality Restaurant charges had been paid using this card some months before. He advised us to go to Deck 6 onboard & get cash out using the ATM! We went straight to Credit Desk who accepted our card.

Because of money being a bit tight we could only afford an Inside Stateroom & was given 5561 on Deck 5. On Monday night we were awaken with loud banging & scraping noises from the deck above. This started at 00.45 & stopped at 0310. We complained at Reception that morning, who said that this will be looked into. All quiet early hours Tuesday Morning. Weds morning at 0135 to 0230 it started again, so back to Reception who apologised yet again. After checking the deck plan of the ship immediately above us was Le Bistro & the Azibar. Weds night we were given complimentary 6 chocolate covered strawberries & a bottle of Merlot.Early hours Friday morning 00.24 to 0235 same again. What I fail to understand is that this ship has been in service for a number of years & surely we couldn't have been the only couple to have complained about this? So if you are booking an Inside Stateroom don't go for 5561 or 5563! Read more