My wife & I returned from Venice on Saturday after a 9 day holiday in Venice & on the Norwegian Jade.
First two days we stayed at the Hotel Canaletto, a 10 minute walk from the Rialto Bridge. We joined the Norwegian Jade on Saturday 1st September 2012 only to be told by an employee in the Check In Terminal that my Visa Debit Card was not acceptable, even though all Speciality Restaurant charges had been paid using this card some months before. He advised us to go to Deck 6 onboard & get cash out using the ATM! We went straight to Credit Desk who accepted our card.
Because of money being a bit tight we could only afford an Inside Stateroom & was given 5561 on Deck 5. On Monday night we were awaken with loud banging & scraping noises from the deck above. This started at 00.45 & stopped at 0310. We complained at Reception that morning, who said that this will be looked into. All quiet early hours Tuesday Morning. Weds morning at 0135 to 0230 it started again, so back to Reception who apologised yet again. After checking the deck plan of the ship immediately above us was Le Bistro & the Azibar. Weds night we were given complimentary 6 chocolate covered strawberries & a bottle of Merlot.Early hours Friday morning 00.24 to 0235 same again. What I fail to understand is that this ship has been in service for a number of years & surely we couldn't have been the only couple to have complained about this? So if you are booking an Inside Stateroom don't go for 5561 or 5563!
Another problem we encountered was 90% of passengers were Italian, most of which had children aged 1 to 14 on average. The teenagers were dumped by their parents, & these kids went about in gangs causing havoc unsupervised. On Thurs night at 0120 a group of kids were running up & down the corridor outside our staterooms screaming & shouting. Once again we complained. As compensation we were given a complimentary meal with wine in the Jasmine Restaurant. On our first night on board we dined in the Grand Pacific. At 21.00 an Italian couple came in with their 3 year old child, who was screaming, & it was quite obvious the child was tired. The father then took the child out only to return half hour later with the child still screaming! Why there isn't a cut off time for children of various ages to be in their staterooms I don't know. We are not a pair of old grumpies, we have between us 7 grown up children & 12 grandkids. But there is a limit.
The good points of the Jade is that the staff were absolutely fantastic, always smiling. The food was good. Entertainment good.
Other bad points are: If you are queueing for food in the Garden Cafe at 1530ish expect the shutters to be pulled down & refused service because it's the end of that shift. I got a plate of hot food & the wife had to go the The Great Outdoors & settle with cold food.
DON'T DON'T BUY THE CRUISE MEMORIES DVD COSTING 29.95 DOLLARS. It's a rip off as it only consists of old film clips of the ports you visited, put together. Not like Royal Caribbean whose DVD was personalised to your cruise with you & passengers included.
Lastly unlike Royal Caribbean whos tips are discretionary on drinks etc, Norwegian put on a 15% charge & 18% extra in the Beauty Section. So be aware!. Would we use Norwegian again? I don't think so. Fortunately last year we went with Royal Caribbean, so we know what a good cruise should be. At least we got some sleep on that one!!