Unfortunately this is the first and last time we will ever travel with Carnival. We are experienced cruisers having done over 20 cruises but never have we been treated like this before.
Embarkation was good and our cabin at first site was nice we had a balcony on deck 6, however we didn't need to go to any of the shows in the theatre we could hear them all from our room! That said we were out of the cabin most of the evening so it didn't bother us too much. The shows however were duplicated on many occasions and therefore on quite a few evenings there was little to do. However that was the least of our problems!
Dining We had 2ND sitting in the Blush Restaurant it should have been called the Rushed Restaurant! Our waitress whose name I cannot even remember she gave us so little time was on a mission every night to get us out of the dining room as fast as possible the food was very poor often cold and in edible many times things were sent back or just not bothered to eat, she would serve us all at different times taking plates away and serving other courses all out of order and never offered coffee, when we asked her how long she had worked for Carnival (thinking that she may be new as this was a new ship!)she said 7 years I am amazed that she has been able to last that long with that attitude! We never saw a wine waiter so couldn't get a drink with our meal so had to resort to taking one in with us and the maitre d never showed his face. In the end we gave up going to the restaurant as it was a total disappointment to us and ruined what was an important part of our holiday.
Cabin our cabin was nice and the bed comfortable but we had a child with us and they made up the sofa in our room on day one and then left it as it was refusing to change back to a seat during the day?also our room was serviced often only once a day never dusted you could write your name in the dust on the windowsill and glass shelves in the bathroom and our bed sheet had the same stain on it for the duration of our stay.
Staff This was our biggest disappointment of all never have we been treated so rudely and indifferently by staff members it was really upsetting the attitude was disgraceful.
We did complain on 3 occasions to the guest services about the issues we were having but nothing was done.
The ship itself whilst lovely to look at was way to overcrowded and the swimming pools way too small you had to wait for people to get out of the pool for space to get in and not to mention the infestation of cockroaches we encountered on our last sea day, when one ran up my leg it was the last straw!
We have complained bitterly to Carnival and asked for compensation we paid a fortune for this trip and feel very ripped off,Carnival however think that a simple apology and telling us that they will forward our concerns to the relevant department makes it OK , they have washed their hands of us now that they have had our money they don't care.