This was our 5th European river cruise and our second Viking river cruise. Our first choice was to go with Uniworld,but they were sold out. We decided to go with Viking because we'd had a wonderful experience with them in China. We took this cruise primarily for the Normandy Region and the history of D-Day.
Viking notes the Pride was renovated in 2009 but it's appearance is still dated and tired. The deck furniture is stiff and uncomfortable. We were told the ship is going to be replaced in 2014.
1-Met wonderful people
2-Overall ship service was very good, with hats off to the housekeeping.
1-Bath robes and slippers provided only on request, really that screams we're cutting corners.
2-Dinning room service is a major problem, more problems that I can list. Bottom line; dinning room is short staffed waiters must also bus tables, staff training is seriously needed; inconsistent service; improper serving and removal of dishes, explaining order substitutions,timeliness of greeting guests, and the list goes on. The Hotel/Dinning Room Manager should have been monitoring the dinning room service was no where to be found.
3-In Paris Viking charges extra "optional excursion fee" for Palace of Versailles that should be included in the cruise price.
4-Paris City Tour guide was fabulous, knowledgeable, engaging and mixed current local tidbits with the standard tour information. Unfortunately, the subsequent tour guides were no where near as good and were more like walking recordings of the local sites. On two occasions we left our tour guide within the the first 15 minutes out of boredom.