Sad to say, this cruise did not meet expectations. I had never sailed Celebrity before, but I was expecting it to be somewhat like Princess in that I expected good service in an upscale setting for a mostly adult crowd. The ship itself was decent, despite a few awkward areas that didn't seem to have an identity. But I found the service level of the staff to be far below expectations, and by far the worst of any I've experienced in any of my 10+ cruises.

We sailed a 6-night itinerary to Bermuda, which I understand was unusual (all of the other sailings were 7 nights), and also it was the last sailing to Bermuda before the ship gets re-positioned to Canada. The crew and the activities all seemed to be "off" -- nobody seemed to know what time things started, entertainment crew was late/missing to activities, the time zone change was incorrectly communicated so that all of the passengers and crew had conflicting ideas of what time of day it was, our stateroom attendant was angry with us that we had not evacuated the room by 8am on disembarkation day (although I searched everywhere and could find NO mention of this expectation anywhere) ... Very strange. I chalk this up to the crew being thrown off by the change from a 7 day to a 6 day itinerary. Possibly the crew was also just "tired" of the Bermuda itinerary?? It was a very strange experience with lots of unnecessary mix-ups.

Besides the scheduling and time zone snafus, I want to make 2 more notable mentions of the overall disorganization before I get into my list of pros and cons: Read more