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Norwegian Sun Cruise Review by GregP08

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Norwegian Sun
Norwegian Sun
Member Name: GregP08
Cruise Date: August 2012
Embarkation: Copenhagen
Destination: Baltic & Northern Europe
Cabin Category: OC
Cabin Number:
Booking Method: Internet Agency
See More About: Norwegian Sun Cruise Reviews | Baltic & Northern Europe Cruise Reviews | NCL Cruise Deals
Member Rating   4.0 out of 5+
Dining 1.0
Public Rooms 5+
Cabins 4.0
Entertainment 5+
Spa & Fitness 5.0
Family & Children Not Rated
Shore Excursions Not Rated
Embarkation 3.0
Service 5.0
Value-for-Money 4.0
Rates 4.0
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Ship Facts: Norwegian Sun Review (by Cruise Critic!) | Norwegian Sun Deck Plans
Great itinerary...but read further
It's our 14th cruise with 4 lines; all things considered this was one of the best. As always though, some things were great & some on the opposite.

1. Embarkation.

We bought a transfer in order not to deal with cabbies in the unknown city. The price is comparable with the taxi. The execution was pretty bad: it was disorganized & we had to wait 1.5 hours for the bus. It sucks by itself & even more so after 8-9 hours flight. Once the bus has finally arrived, it was good & the registration was reasonably fast.

2. The stateroom.

It's an older ship so it was a little smaller then some other ships. It had a funny old style TV with maybe 15" screen - not everyone could watch it from the bed. On the positive note, the beds were amazingly comfortable with excellent matrasses, comforters, linens & pillows. Apparently a result of 2011 refurbishing.

3. The ship.

Good enough. Redecorated nicely although without too much taste, but maybe intentionally to create some kind of loose & lazy atmosphere. Some doors to the outside areas are automatic, which is very convenient.

4. The services.

Rather good with a few exceptions. Friendly & happy stuff, apparently went through good customer relations training. I am trying not to stereotype but in my experience people from Phillipines are naturally very friendly, although there is no doubt that you could find a friendly person from any ethnic group.

One of the criteria of good service is ability to handle problems & requests. We had a few: our safe lockbox was locked when we came into the stateroom; at some point we ran out of bodywash soup; once our toilet flushing stopped working. All problems were taken care off reasonably fast.

But they did created some major problem for us: they forgot (twice!) to give us a wake-up call & in one instance this created a major problem - our tour guide company had to make special arrangement to accommodate us. I complained but apparently this service is not high on their list - that's bad b/c this cruise is about trips to the cities.

The entertainment is rather good. Cruise director Jamie is absolutely awesome - probably the best out of all cruises we've ever taken. Looking at her work I came to a conclusion that a female makes a better cruise director - I've seen male cruise directors from England which not only had difficult accents but used one & the same joke every day: "wasn't this day amazing? Let's try it again -wasn't it amazing?". Her people were very good as well, especially Anastsia - a Russian girl from New Zealand. A real pleasure - and some of the games were quite new to me - iagain it's mine 14th cruise - kudos to the team! Some guest entertainments were very good: magician Clifton, Judy Colba. Cruise Production team was very much average or below - although a tech team was good.

The waiting staff is mostly very good, some people are slower then others.

5. Shore excursion we've taken we're with SPB. I will talk about the in a separate review - they provide an outstanding service in every port.

6. Food.

The breakfasts were good: smoked salmon of great quality, 3-4 types of cold cuts, a couple choices of cheeses, fries & usual selection of cereals, yogurts, some fruits etc. Omlet stations were equipped with only one hot plate but I think they had 3 stations and it was good enough.

Lunches were okay with barbecue place on the deck, which was a good option.

The dinners were terrible - little choice & badly cooked, also lots of recurring dishes.

It's easy to provide good breakfast if you have enough stuff - just cut them & keep replenishing the trays. But to make good dinners you need to know how to cook & their chefs were apparently bad. Not even a single dish we enjoyed - most of the stuff was over-salted, over-cooked & plainly not tasty. 1 on the scale from 1 to 10.

6. Itinerary was great - each city , with arguable exception of Tallin, is very interesting. I would recommend not to take city trips from the cruise as they are overpriced. Additionally, don't hope for good souvenirs - as always in the tourist attraction places, they are mostly tasteless & expensive. I recommend buying the souvenirs from the cruise stores.

7. Disembarkation was handled beautifully.

All in all, this was a good cruise.

Publication Date: 09/09/12
Read the Baltic & Northern Europe ports review by GregP08
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