The embarkation was efficient and speedy and we were in our cabin within 30 minutes.
However the lunch on the Lido deck was truly sub-par. Roast Beef that so tough that it could not be cut and dinner that evening was not much better. Overall the food was way bellow the standards that we have come to expect from Holland America
The ship was over crowded and from what I was told had at 100 more passengers than is listed as its capacity. Often the Lido dining room was so crowded that there were no napkins of silverware available. Some of the dinners were excellent but several lacked any real creativity and the deserts were just plain boring This is amazing since one evening the was an incredible desert buffet set up at about 10:30 long after everyone had eaten. It would have made a lot more sense to put the effort into every dinner instead.
The staff did as best as they could under the circumstances but they are not the ones who plan the menus or supervise the cooking.
Even with this we decided to book a future cruise believing that a longer cruise would be similar to what had experienced in the past on Holland America but when we received the paper work at 11:00 PM the night of departure we found that some the information we were given was incorrect. We have tried to get this corrected but HAL seems not to care amazing when you think that it is over $80.00 on a cruise that costs about $5000.00