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We are avid and happy cruisers. This was our 8th cruise and having never sailed Celebrity, we were lead to believe that Celebrity would provide us with an experience that would be a cut-above other premium cruises. In reality, it was a huge disappointment. In general, the Summit is a rather generic cruise ship with average cabins and facilities that struggle to cope with its number of passengers. Systems seem lacking in the food services area where it was always a confusing scramble to find a table. Food quality was more "miss" than "hit" with the theme being "dry" and "salty". Likewise, the sterile-looking buffet area continued to serve the same food over and over again, frequently closing stations and announcing that drink stations were being repaired. Overall, there seemed to be a lack of energy and excitement on this ship; there was no soul. The basics are there but the wow factor is missing. Here are some more details:
WHAT WE LIKED
The Aqua-spa pool area for adults (although kids are not regulated)
The rattan-style deck chairs (not nearly enough)
The entertainment (particularly the guest-entertainers)
The brunch buffet hosted on the last sailing day
Bermuda (wonderful!)
WHAT WAS JUST OKAY
Cabins
Cabin service
Common areas and grand foyer
Cosmopolitan Dining Room (although congested)
Fitness area
WHAT WAS NOT GOOD
Filthy balcony
Mold in the shower
Lounge areas that were depressingly dark
Overcrowded pool area
Open seating dining (no system; we waited 90 minutes one night and other guests were fuming, commenting on how disorganized things were)
Pay-dining rooms that were frequently empty while the main dining room was consistently packed with people waiting
No place to return our sandy wet beach towels on our return from Bermuda
Plumbing issues (Leaking sink on arrival; malfunctioning toilet later in the cruise)
Frequent cancelling of teen program activities
Limited and dirty public toilets in the common areas, particularly the buffet area
Dis-embarkment procedure that was vague and not helpful
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