We booked on the Carnival Dream. We read some of the bad reviews about the Dream, but thought maybe they were just real critical people. We cruised once before on the Royal Caribbean Oasis of the Seas.. that was an unbelievable ship.
So on the Dream, we were rerouted because of the hurricane, so we were going to do the trip backwards. 2 days at sea then the islands, changing one of the islands to Grand Turk, no problem. But they shut down all the pools and slides because it was windy, except for one in the rear that was real small and had 50 people trying to jam into it. So there was nothing to do for the boys which were 10 and 12. They did have mini golf on the upper deck, but was so windy, was very hard to play. Even after the winds from the hurricane, it was very windy to walk around the ship because of the way the ship was made. I went to the front desk they said they can play bean bag toss... yikes.. I went to the "kids" club they had board games for them to play, and my 10 year old was could have gone to story time, which he said noooo way to. So I went to front desk and they said there was a class they can go to.. mixology,, so I guess I can send my 10 and 12 year old boys to a class to make martinis. Most of the activities were for much older people. joint pain,, etc. I went to the desk again. he said well it's because of the weather, but I said,, you are on the ocean in the Caribbean, you can have bad weather anytime. don't you have other plans for kids to do. another family that had 5 kids with them were ticked too because there was nothing to do.. the kids were riding up and down the elevators to have fun and watching TV.
The first day was horrible to get in and on the boat, waited an hour in the car just to get through the parking lot to drop the suit cases, then another 1 1/2 hours to get through the sign in, and the first meal... almost 2 hours to get food and a table to eat. you should have seen the lines at the elevators.. was very disappointed. We would go for meals they didn't have plates, or utensils, or waited in line for everything, good luck getting a soft drink, what a pain. Food was fair, evening meals were slightly better. We were fed up, the first day we went to the desk and said we want to get off. so we had to be on the boat 2 days because we were out to sea. The first island we went to, we got off made arrangements to stay there for the rest of our vacation, we had stayed previously and were familiar with the island. The ship did credit us the rest of the last 3 days of the trip and paid for a flight back to Orlando our original port.
We were very disappointed with carnival's biggest and "best ship" the Dream. It was also hard to get around on the ship, you needed to carry a map with you at all times. also, no deck went completely through the ship. To get to the lobby, you would walk across the whole ship, then have to go up a level, around a hallway then back down to get to the lobby, or you would have to walk through the restaurants to get through the lobby. they had a few stores on the ship, not much, and only one "special" restaurant other than the buffet or sit down dinner. Also the room was pretty roomy for a boat, beds were nice, but walls were thin. We heard kids running up and down the halls, and conversations in the rooms next to us. When we would stop to ask someone a question, no one knew anything. I don't know if they didn't know, or didn't understand. Maybe if we were traveling without our kids, and wanted to eat and gamble,it would have been a better trip.
On a better note, the comedians were very good, they had "clean" shows in the evening for the kids to watch. When we had the final complaint with the customer service Mike Lee, Aden, and Jarmila did everything to help us get off the ship, and even booked and paid for the flights back to the original port,and credited us the last half of the cruise.