Arrived in palma and smooth embarkation allowed on ship earlier than stated time. Had lunch in windjammer food really good ,got access to cabin at time stated, everything good so far. On my time dining and arrived at dining room at time selected got seated and then things went downhill. Service in Gatsby level 5 was very slow it took almost 2 hours to have our meal thanks to waiters service! On a different evening my husband asked for beer with his meal and it still hadnt arrived by time he had finished his sweet, on the last evening we left dining room without having our sweet as we wanted to do other things. Having said that food was really good and couldnt fault any of the meals we had it was just service in main dining room but it all depended on where you were sitting , 1 night we were on left hand side of room and service was excellent but with my time dining you dont have the option where you sit.
The toilet in out stateroom starting causing problems on day 2 it wouldnt flush we contacted maintenance and later that day it was ok but first thing next morning same problem this time i reported it at desk and there was queue of people with same problem on all diferent decks this went on for 4 days not able to use toilet in stateroom, its not good getting up in morning and having to go looking for functional toilet on a different floor. problem was then intermittent 1 time it flushed then next time not. The complaint i have is after speaking to fellow cruisers some got moved to other staterooms some had maintenance come to try to fix problem others like ourselves nothing.
Having said all this we still had a great holiday the ports we visited were really good.
Last year were on voyager of seas and couldnt fault anything, service was excellent, if booking another cruise with royal carribean would definitely not choose this ship