Riviera Review

4.5 / 5.0
782 reviews

Very good food and service, BUT

Review for the Western Mediterranean Cruise on Riviera
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critics0001
6-10 Cruises • Age 80s

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Sail Date: Jul 2012
Cabin: Penthouse Suite

We started our trip in Venice, which unfortunately provided some unpleasant experiences. The part that went reasonably well was the express bus to the port. Although we booked ahead of time and paid for the fares, we still had to wait on line to get our tickets in the terminal since the outside ticket machines were not working. The people mover was efficient but the elevator was in operable and coupled with 4 ships loading that day made for a large crowd to buy tickets and then a great one to get on the people mover. Using it later in the day and the next day it worked well without other ships loading passengers.

At the port terminal, we saw a person holding a sign for Oceania. We asked when the bus was coming, but he said maybe 10 to 20 minutes. We asked" how far was the walk to the terminal?"and he replied 400 meters. That must have been a distance if you were a crow. Twenty minutes later we arrived at the check-in door at the far end of the terminal. We left our bags and then checked-in. The only saving point was that the shuttle bus still hadn't arrived at the terminal.

Our bags did not arrive in the cabin for almost 4 hours. The reason might have been that they were going through the bags looking for valuable. We were stupid to leave some items of value in one of the bags and it was gone. This started a process of trying to find out how to report the theft. We were bounced around to multiple people and finally got the Executive Lounge person who took down the information. He attempted to place the blame at either our departure airport or the airport in Venice. Yes the bag containing the stolen items had been checked at the airport. However we explained that other bags were searched including one that had been packed that morning in Venice. Forget about getting a copy of the theft report. It took us about a week after returning from the cruise and e-mails to Oceania to get a computerized report. Not the original one we signed on the ship. Don't leave your bags to be placed on the ship in Venice. Take them with you.

Cabin Review

Penthouse Suite

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