Although new to cruising we are not new to foreign travel and we were pleasantly surprised by the level of service and quality of food on the Dream. Our first experience of Thomson was unfortunately not so good. On arrival at Palma airport we were told to exit the baggage collection via door C. There was no door C and after several minutes of searching we plumped for door B and low and behold there infront of us were all of the holiday reps for all of the companies except for a Thomson cruise rep. I found a Thomson holiday rep and she pointed me in the direction of a woman stood in the background. Yes this was the cruise rep, her response was simply "go through door 5 and someone will see to you". Very welcoming! Our bus journey was also very cattle like as we found we were squeezed onto the last 2 seats and had to politely request that other passengers remove their bags which obviously needed a seat.
However once through the boarding process we did start to relax. This was temporarily short lived as our cabin was not ready and we were advised to go find a bar for a drink. No direction as to where we might find this bar so we followed the wall maps and our noses. Finally, sat on the Lido deck, with a cold drink in hand, we breathed out.
We had booked two cruises back to back, the Moorish Delights followed by Treasures of the Med, and both met expectations without a doubt. We went on many of the tours and found all of the tour guides to be really good with loads of local knowledge. A special mention must go to Mirriam our guide for Marrakesh. She not only expertly guided us through the city with tales of kings and their harems but she arranged for us to stop off at the mosque in Cassablanca, even though this was not part of the tour.
Most evenings we ate in the Orion and found the food to be excellent as was the service. Here a special mention must go to Lito our waiter and Kurt our wine waiter. Both were very attentive and always greeted us with a smile. We did try the Grill but felt that although the food and service were very good the extra cost was a bit too high. It must be said that the food in all areas of the ship was very good, never cold and always varied.
Our cabin was kept very clean and tidy by Erna. He was so friendly and helpful that by the end of the holiday we looked on him as a new friend. Nothing was too much trouble for him and he always greeted us with "hello have you had a good time today?".
The shows we went to were all of a high standard and seemed to get better as the time went on. The comic Fogwell Flax was brilliant and we made sure we saw both of his shows.
The only downside with the ship was that there were not enough facilities for the number of guests. On days at sea most people wanted to lounge outside, unfortunately there are not enough sunbeds to allow this. There was the usual sunbed hogging but not to excess, and this was less evident during the second week. We also found that the bars were full and again trying to get a seat could be frustrating at times. Some evenings we spent quite a while wandering around just trying to find two seats together. A good idea for early evening would be to have more seating outside as I am sure many people would enjoy relaxing in the evening sun before dinner. Still these things did not spoil a wonderful holiday and I would recommend the Dream as a really friendly cruise ship with dedicated crew.