We took a 20 day cruise (16 ports of call) with Holland America on July 16th 2012 and the first thing they do is loose are luggage. The one with $2,000.00 worth of RX's in it.! The Cabin boy put it in someone else's room and they had to do a search of the ship to find it, 8 hours later we received it thank god. the bag had are cabin number on two tags, one red and are name on three tags, but English is they second or third language after all!
The entertainment was enjoyable but average, and because it was 20 days they repeated four shows. But sold the cruise as a 20 day cruise? What were they thinking!
The food was good but not exceptionable. The first 10 day we had the best waiters, but the 2nd 10 days it was a different waiters and the service was nowhere close to the other waiter and was mostly one not two waiters.
The staff is friendly. The ship is great. The verandah was ok but small as you hit the bed a lot moving around the room. The lighting in the More
room was poor at best. You open the closet door and it blocked all the light and the safe was in it. Bring a flashlight! HAL is one of the few lines that doesn't sell a "coke" card. You buy it in $25.00 sums? The bed was great and very comfortable. The verandah was small and of course on the wrong side of the ship, in most ports of call. (left) Your view was little or nothing, containers mostly! The tender in one port was the the last one and you had to walk foever to get to it. Overall the cruise was good but could of been a lot better. Less