We booked this cruise through a local travel agent to celebrate my wifes 65th Birthday but from the outset things started to go wrong. Flights were with an 'economy' airline flying early in the morning from an airport over 80 miles from home and with limited case weights and no option to upgrade or fly from our local airport.
Other bad points we found were, Check in to the boat at Venice was a very long and hot affair, no free water cleaning teeth etc in the stateroom only Evian at $5.00 bottle from the fridge, no facility for making hot drinks in the stateroom and room service took at least 35 minutes to respond to requests for hot drinks, food in the main restuarant was often served 'cool' and with a distinct lack of vegetables with most of the meals and not to the 5* standard we have experienced on other cruise lines, drinks prices were already quite high without the automatic addition of the 15% tax, shows in the theatre were most OK but again not of a 5* standard.
A major disappointment was the ship made no effort to celebrate my wifes big day despite me having checked they had it noted. No card, cake, or decoration of the stateroom and the flower arrangement I had ordered for her Birthday only arrived after a complaint was made with the customer relations department and they were finally delivered whilst we were at the evening meal and without so much as a ribbon on the plain glass vase. I wrote a letter of complaint to the Captain asking for an investigation but nothing was heard. Finally after two more discussions with the customer relations staff on the last evening of the ruise they sent a small bunch of flowers, a bottle of wine and some strawberries to our stateroom but still no appology etc.
Good points the state room was well appointed and clean and the ship was generally friendly and efficient but for us had no 'wow' factor and was somehow not very welcoming.