The Vancouver port is beautiful. Embarkation was a breeze. We requested a wheelchair for Mom (87 yrs. young)who uses a cane and we zipped right through security and customs all the way to our suite in less than 20 minutes.
We had superior veranda suites which were spacious and while not elegant, were certainly more than satisfactory. No issues with plumbing, mold, etc as were mentioned on previous reviews. Cabin stewards were pleasant and efficient while not being obsequious. Mom and I were at midships port while brother's suite was forward with windows overlooking the bow and balcony on the side - a great view. We enjoyed a glass of wine each evening in his suite before dinner.
Menu was varied, portions very small. Of course one could always ask for two entrees or another serving of fish, dessert or whatever. With all the courses however, one never went away hungry. Desserts however left something to be desired. They were unusually tiny, which was OK because they were as well relatively tasteless. We opted for walk-in dining which on a couple of occasions took 1/2 hr to 45 min to be seated. A good idea, not well executed. The first couple of days we made dining reservations and were seated immediately and at the same table. After that it was always a different table. The wine steward always remembered us however! The walk-in dining is a good idea if you make reservations every day for that particular evening. Otherwise it gets very crowded and at least OUR waiters were not paticularly friendly and service was slow.
ONBOARD ACTIVITES: Although they managed to fill up a page, they were few. A little bingo, a litle wine tasting, the ever-present "art"(?)auction. We spent a lot of time in the in the Library/Observation Desk and just relaxing and looking at the beautiful scenery. The SPA was wonderful...had two awesome massages and a facial with Anne-Marie.
Juneau: We made a whale watching trip online reservations through "Orca Alaska" and were absolutely thrilled with the trip! Boat is small enough to move speedily to the different locations but large enough so you're not tossed and turned. (No seasickness). Holds about 30 guests and Mom was able to get on and off easily.
Booked two shipboard excursions; A rail tour in Skagway to White Trail Pass (beautiful-if a little long for me) and a float plane trip (pricey but well worth it!)in Ketchikan. Marvelous views. Landed on a lake in the glacier mountains and some brave souls (brother included) stood outside on the floats. Mom and I stayed snug inside. Mike,the pilot was great - he flies supplies and mail in the off-season and our plane was one of the smallest. Only 6 passengers.
Perhaps we are more the "glass half-full" types, but we really had no major complaints. Yes, the ship is due for dry dock, yes the food could have been tastier.(The deli made a great Reuben sandwich though!) But we all had a wonderful cruise on a great ship with a superior crew. We look forward to sailing Holland American again.