Embarkation: Embarkation was very swift, considering the amount of cruisers, and their individual situations, ie: the ones asking for upgrades, the ones that had an outstanding balance on their cruise, the ones who weren't prepared with their documentation, and foreigners that had to go through customs and immigration which had nothing to do with the cruise ship's operation. I found RCI's front line shore personnel to be very prepared and professional throughout this process. To the extent that they even had a snack and coffee spread in the waiting area at the terminal which was a nice touch.

Marine Staff: Extremely professional and very well prepared to handle any questions posed. Taken in consideration that these individuals are there to navigate the ship, not entertain the guests, all of the Officers I encountered, from the Captain, Staff Captain, to the men in overalls, (I guess they were from the Engine Room), were quick to share a welcome greeting and a smile.

Hotel Staff: Absolutely wonderful! There was not one who didn't go out of their way to please us. From the maintenance staff working in the rest rooms and cleaning the common areas, our Cabin Attendant, to the Hotel Manager who was a round jolly looking man with a great sense of humor! He must have been Irish. Read more